Work experience

• Technical Support Engineer

  LG Electronics

  2023.04-Current

  (2 years)

  (1 year 11 months) - Handling of field issues for LG's LED Signage (B2B) products in Europe, using short response time and direct assistance to determine root cause, short term solution, and long term corrective action. - Documenting field issues (root cause and solution), difficulties with customer use, quality control checks. Examining long term trends, identifying customer points of pain, areas for product innovation and service improvement. - Training local service members, system integrators, and our B2B clients in the setup, use, and troubleshooting of LG's LED displays. Doing on-site pixel repair whem necessary.
• Field Service Engineer

  AOTO Electronics

  2021.08-2023.04

  (2 years)

  (1 year 9 months) - Assisted with installation of AOTO's LED Displays in the Europe as well as exhibitions attended by hundreds of people (Integrated Systems Europe,International Broadcasting Convention, S Solution Days) - RMA management in frankfurt office, averaged 200 LDMs repaired a week, pixel pitches ranging from 1.2 - 5.8. Obtained +1500 hours of experience micro-soldering LEDs & integrated circuits. - Assisted customers with training and operational problems remotely and directly, managed office inventory and maintenance, kept track of project progress for upper management.
• Project Engineering Intern

  Tecnoconsult

  2016.10-2017.01

  (4 months)

  - Designed (3D CAD) an area of 0.5 square km of an oil refinery; including piping & instruments, supporting infrastructure and fireproofing. - Assisted with material procurement & logistics for batches of +4000 items used for construction/service/testing using excel for inventory & writing code to automate tasks. - Assisted with project planning & management by performing financial setback calculations, writing progress reports, and attending weekly presentations.

Educational experience

• Karlsruhe Institute of Technology

  Mechanical Engineering

  2013.09-2019.08

  (6 years)

Certificates