Summary

Work experience

• Warehouse Operations Supervisor

  Cooler Master USA

  2025.02-Current

  (2 years)
• Facility Operations CO-OP Specialist

  Valeo

  2024.05-2024.12

  (8 months)
• Operations Launch Trainer

  DoorDash

  2022.02-2022.11

  (10 months)

  Orchestrated the successful launch of 8 DashMart projects nationwide, overseeing 3500+ product selections, resulting in a revenue generation of $75k within the initial two weeks of operation. Spearheaded the development of 5 Standard Operating Procedures in collaboration with senior leadership and cross-functional teams. These initiatives standardized DashMart operations and streamlined launch processes. Engineered and implemented comprehensive operations analytics dashboards utilizing Sigma, effectively tracking success criteria and performance metrics to enhance insights into product quality, and growth roadmap. Collaborated with cross-functional central operation stakeholders to optimize project processes, control launch budgets, manage inventory costs, and ensure operational readiness. Established an essential backend operational IT system for new DashMarts to ensure operational engineering consistency. Directed and managed on-site training sessions for new DashMart operations teams, including site managers, shift leads, and operations associates. This significantly enhanced operational workflows, efficiency, and the onboarding experience.
• Operations Supervisor

  DoorDash

  2021.01-2022.02

  (a year)

  Launched the international product category at DashMart, overseeing project scope and incorporating 500+ products. This Achieved 300+ new customer acquisitions and a weekly order increase of 250. Led Space Optimization Initiatives for DashMart, enhancing warehouse efficiency by expanding storage capacity by 42%. Resulted in a 10% increase in quarterly store revenue, demonstrating effective operational management. Collaborated with cross-functional stakeholders to lead strategic design and management of DoorDash projects from initiation to delivery. Oversaw end-to-end establishment with a meticulous focus on inventory management and prioritization. Created weekly status reports and dashboards to enhance visibility into ongoing operational projects. Ensured accountability among internal stakeholders and third-party vendors for meeting milestones and deliverables. Enhanced the efficiency of existing DashMart programs by applying industry methodology, assessing various scenarios, identifying program improvement opportunities, and selecting the optimal scenario to resolve issues.
• Operations Specialist / Team Lead

  DoorDash

  2020.10-2020.12

  (3 months)

  Acted as the primary escalation point between operations associates and operations supervisor for daily operational matters, encompassing inventory receiving, warehouse organization, and fulfillment of customer orders. Offered direct support to operations associates, ensuring high order-picking standards and effectively resolving Dasher pick-up issues. Provided strategic input for enhancing DashMart project quality and elevating customer experience. Played a key role in executing plans to realign priorities with new organizational initiatives and objectives.
• Operations Associate

  DoorDash

  2020.07-2020.10

  (4 months)

  Managed daily inventory deliveries from various third-party vendors and ensured accurate placement of products in designated locations. Contributed to DashMart project optimization initiatives, enhancing warehouse facility utilization and elevating customer satisfaction. Collaborated with the Nor-Cal leadership team to successfully expand DashMart territories into the East Bay and Sacramento Areas.
• Alpha Omega Treasurer

  California State University, Northridge

  2018.07-2020.07

  (2 years)

  Estimated projections for the upcoming academic year budget of $ 3,500 Allocated budget efficiently between 15 events and reconciled expenses
• Human Resources Intern

  California State University, Northridge

  2020.01-2020.04

  (4 months)

  Assist in compiling and editing information for HR News Assist in developing and writing descriptions of upcoming Professional and Personal Development workshops Assist in preparing general correspondence and notices for campus-wide email distribution and web posting Assist in other department-wide projects as needed
• Sales Support

  The Sundial

  2019.02-2020.03

  (a year)

  Manage multiple daily tasks, such as proof of publication and distribution records from production and business departments Process and transmit 15+ invoices and insertion orders to the accounting department every month Calculate the 35+ hourly rates on student employee timesheets Coordinate with sales representatives to communicate with 5+ potential customers daily Assist weekly newspaper storage to ensure all copies are allocated on time Analyzed and categorized 320+ local businesses and suggests the top 3 industries to advertise with Update employment logs with 200+ names on a weekly basis to monitor all the information are current Organized 150 + client insertion orders strategically deciding which financial data to keep and rid

Educational experience

• Golden Gate University

  Master's degree Project Management (Information Technology)
• California State University, Northridge

  Bachelor of Arts - BA Liberal Arts and Sciences/Liberal Studies

Languages