Work experience

• Customer Support Specialist

  CLBS

  2024.11-2025.04

  (6 months)

  Delivered French-language support to a global customer base. Handled inquiries via phone,email,and chat with strong problem-solving skills. Helped optimize support workflows and internal documentation.
• HMC Technical Support Specialist

  IBM

  2023.01-2024.01

  (a year)

  Provided advanced support for IBM Power Systems via the Hardware Management Console(HMC). Specialized in virtualization(PowerVM),firmware upgrades,and connectivity troubleshooting. Collaborated with international engineering teams.
• Technical Support Analyst

  HCL Technologies

  2021.01-2022.01

  (a year)

  Provided support for Google Ad Manager tools and ad technology issues. Resolved problems related to JavaScript,tag implementation,and browser compatibility. Worked in a fast-paced,cross-functional tech environment.
• JavaScript Developer

  Pontica Solutions

  2020.01-2021.01

  (a year)

  Maintained and improved frontend features for client applications. Collaborated on UI/UX updates and integrated backend APIs.
• French Teacher(Volunteer)

  Vasilitsa

  2019.01-2020.01

  (a year)

  Taught French to children aged9–14in a rural Bulgarian school. Developed lesson plans and introduced cultural content. Led workshops and supported local educational initiatives.
• Youth Program Facilitator

  Le Silence des

  2018.01-2019.01

  (a year)

  Ran creative workshops for youth with intellectual disabilities. Encouraged socialization and autonomy through adapted programs. Worked with multidisciplinary staff for individual support.

Educational experience

• CCI ouest-Normandie

  Digital Marketing&Web Design

  2016.11-2017.11

  (a year)

  Web development, marketing, SEO
• University of Montpellier1

  in Education Sciences

  2009.09-2012.06

  (3 years)

  Education sciences, teaching philosophy and methodology

Languages

Certificates