Inbound and Outbound calls Manage large amounts of incoming phone calls Processing orders, payments and data plan bills Provide technical assistance and answers to users questions, assisting customers by troubleshooting problems with their phones and network issues Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Perpetual Help Medical Center- Las Piñas Customer Relations Associate Gathering of Data from Patient Satisfaction Survey, online and face to face (Inpatient and Outpatient) Management of Patient Complaints Implementation of Patient Related Initiatives and Activities Answering phone calls, emails and inquiries regarding hospital services Preparing report document of incident reports gathered from patient's complaints May 2023 - Present

Mass Communication