Work experience

• Senior Team Leader

  ClearSource Energy Ortigas

  2020.10-2023.10

  (3 years)

  Manages a team of 5 supervisors with approximately 76 FTEs • Point of contact for clients and reports directly to the Senior Operations Manager • Successfully spearheaded SSD Blue with 12 FTE • Responsible for launching several Operational process improvements and SOPs
• Call Center Manager

  Teleperformance McKinley

  2016.04-2020.02

  (4 years)

  Manages a team of 10 supervisors with approximately 200 FTEs. • Point of contact for clients and reports directly to the Head of the Department • Successfully transitioned a 25 FTE account to 390 FTEs within a span of 1 • Responsible for launching several process improvements and LEAN/DMAIC projects • Responsible for updating all process SOP documents and liaises directly with clients for all service delivery concerns • Consistently achieved all client and stakeholder SLA's including financial targets 1/2 years
• Operations Supervisor

  Infinity Support Phils

  2015.09-2016.01

  (5 months)
• Financial Wealth Officer

  FWD Life Insurance

  2014.12-2015.08

  (9 months)

  Previous Work Experience
• Team Leader

  VXI Global

  2013.01-2014.11

  (2 years)

  Previous Work Experience
• Team Manager

  TATA Consultancy

  2012.06-2012.12

  (7 months)

  Previous Work Experience
• Manager

  WNS Global

  2009.09-2012.04

  (3 years)

  Previous Work Experience
• Operations Manager

  APAC

  2006.08-2009.07

  (3 years)

  Previous Work Experience
• Tier1-Agent

  Convergys

  2004.09-2006.06

  (2 years)

  Previous Work Experience
• Customer Service Representative

  C3 Source

  2003.09-2004.08

  (a year)

  Previous Work Experience

Projects

• Leadership training

  Head Trainer

  2021.03-2021.08

  (6 months)

Educational experience

Languages

Certificates

Skills