Work experience

• Director of Language Services

  GLOBAL INTERPRETING NETWORK INC

  2021.04-Current

  (4 years)

  Lead and supervise the recruitment, incorporation, operations, and production of our virtual call center with more than 1,000 interpreters. - Regular meetings with clients to present updated reports on the contracted services. - Create work orders in Plunet to deliver invoices to clients and payments for interpreters.
• Special Projects

  Effectiff Services LLC

  2018.12-2020.02

  (a year)

  - Lead and supervise the recruitment, incorporation, operations, and production of our virtual call center with more than 1,000 interpreters. - Regular meetings with clients to present updated reports on the contracted services. - Create work orders in Plunet to deliver invoices to clients and payments for interpreters.
• Recruiter + Project Manager and Translator

  Transglobal Incorporated

  2018.12-2019.05

  (6 months)

  -Lead and Supervise recruiting, onboarding, operations, and production for our virtual call center with over 1,000 work-at-home interpreters and translators -Meet with clients regularly for service updates and feedback.
• Operations Manager

  Certified Language Techs

  2018.01-2018.11

  (a year)

  - Supervision of the comm-room. - Payroll reports confection for by-weekly payments processing. - Attendance and attrition tracking. - Supervise and participate in the hiring process of Spanish and Creole interpreters. - Provide performance feedback to the interpreter to help them achieve the ratings required by the client. - Elaborate weekly FTE reports and PowerPoint presentations to show the project’s overall performance (adherence, hiring, attrition, tenure, performance ratings).
• Operations Manager

  Language Line Solutions

  2005.03-2017.11

  (13 years)

  - To assist the company’s General Manager with the operations management and personnel supervision of over 300 people. - Supervision of the supervisor’s staff. - Payroll reports confection for weekly payments processing. - Schedule adherence report confection for upper management. - Hours and minutes report confection for the Affiliate partners in order to verify the final invoices. - Performance of any task assigned by the General Manager of the Company.

Educational experience

• UAPA

  Psychology

  2014.09-2018.10

  (4 years)

  Bachelor's Degree on Clinical Psychology

Languages