Leverage my business development experience to drive market penetration for Microsoft products, Cloud Hosting, and Backup DR solutions. Focus on increasing customer renewals, upselling, and expanding business through new channels and partnerships. Manage customer renewals, ensuring long-term partnerships. Upsell Microsoft products, Cloud Hosting, and Backup DR to existing customers. Organize and lead webinars to increase product awareness. Expand customer base and develop channel partnerships. Collaborate with Network Security & Enterprise teams to promote solutions. Increased revenue through successful renewals and upsells. Organized webinars attracting participants, improving product visibility. Built and maintained strong channel partnerships. Customer Renewal & Retention,Upselling Techniques ,Webinar Planning & Execution. Channel Development & Partnership ,Cross-department Collaboration (Network Security & Enterprise). Technical Knowledge: Microsoft, Cloud Hosting, Backup DR.

Coordinate the planning and execution of annual meetings, roadshows, quarterly events, and club activities. Manage collaborations with various industry associations to enhance industry influence. Responsible for developing new clients and actively expanding the customer base. Collaborate with organizations including Busa Malaysia, Sime Darby, Sirim Top Glove, Malaysia Airlines, Tokio Marine, Attorney General’s Chambers, UEM, KLCC Holdings, BERNAS, PETRONAS Gas, Tenaga Nasional Berhad (TNB), and Central Sugars Refinery (CSR). Acquire 40 new clients per month.Oversee marketing budgets to ensure effective resource utilization. Conduct data analysis to support the sales team's decision-making and strategy.

Supervise and develop marketing campaigns. Conduct research and data analysis to identify and define target audiences. Regularly conduct market surveys to monitor product pricing and new product launches to stay ahead of market trends. Devise and present creative ideas and strategies. Plan and organize monthly and yearly promotional activities. Manage online marketing campaigns or activities on social media, including Facebook, Instagram, Shopee, Lazada, etc. Liaise with graphic designers regarding product/flyer design and new product packaging design. Liaise with suppliers/vendors on related marketing activities, including printing, design, and products.

Assisting in resolving customer complaints/disputes,Providing information to customers,Monitoring sales performance,Closing sales deals,Keeping a record of calls and interpret and implement quality assurance standards and procedure.

Ensure sales growth and maintain high levels of customer satisfaction. Handling Personal loan , busniess loan , RFH loan. Address customer needs and concerns promptly to build and maintain strong relationships. Manage multiple small accounts or a few larger ones. Organize and manage all aspects of events, including theme conceptualization, budget planning, and venue booking. Liaise with suppliers and clients to ensure successful event execution.

My duties include checking passport information and providing customer service at the counter, ensuring accuracy and offering timely, professional assistance to clients.