Summary

Work experience

• Social Media & Creator Program Associate

  Hanabi AI Inc. (Feelin AI)

  2025.09-2026.04

  (8 months)

  ➢ Managed creator-partner operations across the full collaboration lifecycle, including initial outreach, contract coordination, deliverable tracking, follow-up, and final delivery confirmation. ➢ Served as a key communication point between external creators and internal stakeholders, ensuring collaboration requirements, timelines, and deliverables were clearly aligned. ➢ Coordinated issue resolution and follow-up across multiple concurrent collaborations to support timely and accurate project delivery. ➢ Maintained structured records of partner communications, deliverables, and project status, improving operational visibility and continuity. ➢ Supported creator and partner relationships through proactive communication, timely issue handling, and clear progress updates in a fast-paced remote environment.
• International Account Manager – Cross-Border B2B (Amazon)

  Caspro Company

  2019.09-2024.06

  (5 years)

  ➢ Managed international client accounts and coordinated account delivery for a portfolio of 100+ B2B clients across the UK, US, Africa, and China. ➢ Contributed to approximately 25% growth in client satisfaction and sales through proactive account management, needs-based support, structured follow-up, and consistent relationship development. ➢ Coordinated client requirements, account updates, order-related follow-up, and service delivery between international customers and internal teams. ➢ Used Amazon Seller Central, advanced Excel, KPI reporting, and structured account records to monitor account status, maintain operational visibility, and support data-informed client communication. ➢ Identified and resolved client issues and escalations, coordinating relevant internal stakeholders to deliver timely and practical solutions. ➢ Built long-term relationships with clients from different cultural and commercial backgrounds by adapting communication approaches and maintaining reliable follow-through. ➢ Maintained detailed account records, client requirements, follow-up logs, and progress updates to support continuity and improve stakeholder visibility. ➢ Acted as a bridge between international clients and internal teams, aligning expectations and supporting consistent service delivery across multiple accounts.
• Quality Control Inspector & International Client Liaison

  ProInspect Services Co., Ltd.

  2019.06-2022.12

  (4 years)

  ➢ Served as a key liaison between 50+ international clients and internal operational teams throughout product quality inspection projects. ➢ Coordinated client requirements, inspection findings, factory-related information, and expected outcomes to ensure clear and timely communication between stakeholders. ➢ Produced 200+ detailed inspection reports for clients and internal teams, supporting visibility into product quality, project progress, and inspection outcomes. ➢ Supported high product-compliance and client-service standards through accurate inspection execution, structured documentation, and timely issue resolution. ➢ Applied root-cause analysis and solution-oriented communication to address client concerns, clarify issues, and support corrective follow-up. ➢ Maintained professional and consistent communication across international and cross-cultural client relationships.

Projects

• Independent Sourcing, Logistics & Client Operations Specialist

  Owner

  2015.01-2019.06

  (4 years)

  ➢ Independently developed and maintained long-term relationships with international clients and suppliers across the UK, US, Africa, and China. ➢ Coordinated product sourcing, supplier communication, logistics follow-up, client requirements, and delivery-related activities across cross-border transactions. ➢ Managed international client communication and after-sales support, ensuring requirements were consistently followed through and issues were addressed promptly. ➢ Coordinated among clients, suppliers, logistics providers, and delivery stakeholders to support smooth execution from sourcing request through final delivery. ➢ Adapted communication and relationship-management approaches across different markets, time zones, and cultural environments. ➢ Built trust-based commercial relationships through responsiveness, reliable follow-up, and consistent service delivery.

Educational experience

• Jiangsu ocean university

  International Business

  2024.09-2026.07

  (2 years)

  Master of International Business. Developed knowledge of international trade, cross-border business strategy, global markets, and international management.
• Anhui Xinhua University

  International Business

  2019.09-2023.06

  (4 years)

  Bachelor of International Business. Studied international trade, business communication, marketing, management, and cross-cultural business practices.

Languages