Erwin
Highly Reliable Customer Service Agent
46 y/oSales representativeLive in ShanghaiNationality Philippines
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Summary
To work at a creative and challenging level that I may exercise my skills within a mutually rewarding environment
Work experience
Customer Service Agent
Polyconcept International Markets
2016.09-2020.09(4 years)
- Maintain daily communication with customers through emails. Answer and serve their
various business needs, enquiries and questions in a timely professional manner.
- Work closely with colleagues at other Business Units (PCNA and PFCI) regarding
enquiries, orders, shipments and claims, if any.
- Handle independently the whole procedure and processes, from enquiries, offers,
processing orders (e.g. order entry in systems), order follow-ups, shipment coordination
to payments follow-up and resolving claims.
Administrative Assistant I
Department of Public Works & Highways
2003.02-2011.06(8 years)
- record keeping and updating on Road and Bridges Inventory for the district
- input and validates gathered surveyed data in the RBIA system
- assists and conducts road condition survey.
- preparation and submission of monthly reports of the District Engineering Office to the
Regional office
Educational experience
University of Santo Tomas Legazpi (formerly known as Aquinas University)
N/A
1996.06-2000.03(4 years)
Graduate
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