Ella's Resume

Ella

APAC logistics manager

Female

42 y/o

Supply Chain Manager/Supervisor

Live in China

Nationality China

Summary

 Work Background: With over 19 years of hands-on supply chain operations and project management across multiple industries including 3D printing, telecommunications equipment, and OEM manufacturing; specialize in end-to-end project lifecycle management, and mastery in entire supply chain operations, including integrated inventory, procurement, after sales order, customs, logistics and warehouse operations; Skilled in orchestrating cross-functional resources, optimizing processes, and ensuring high-compliance, multi-task executions to secure rapid project executions and efficient supply chain fulfillment under complex scenarios. Successfully established compliance systems in international trade, ensuring 100% compliant customs clearance and enhancing the stability and responsiveness of the supply chain.  Personal Strengths: Demonstrate excellent project management and resource coordination skills, effectively driving cross-departmental collaboration to ensure OTD (On-Time Delivery) of projects and orders while meeting customer requirements. Utilize data analysis and process optimization to reduce inventory and operational costs. Capable of effectively managing risks in complex international business operations while ensuring full compliance across all processes.  Professional Skills: Proficient in using various supply chain management systems, successfully leading different ERP system implementation and data process optimization to improve supply chain management efficiency. Possess solid financial and compliance expertise with risk-awareness embedded throughout operations, providing professional support to finance and tax departments to ensure supply chain operations comply with internal and external regulatory compliance requirements.  Comprehensive Competencies: Equipped with global strategic mindset and cross-national /cross-departmental execution capabilities, able to align supply chain objectives with corporate strategies to drive sustainable development. Possess excellent communication and coordination skills, adept at breaking down departmental barriers, enhancing team collaboration efficiency, and ensuring effective implementation of supply chain operations under various business contexts.

Work experience

APAC Logistics Manager
GE Additive (China) Co., Ltd.
2019.04-Current
(7 years)
 Core Focus: Lead the after-sales supply chain for the company’s core product- metal 3D printers - across China and selected APAC markets; Order-based project operations and management, established and led an end-to-end extensive module-based system covering “warehouse operations+ procurement execution +customs import/export compliance+ order fulfillment”; manage a team of 4–6 professionals and collaborate global teams to ensure robust after-sales supply chain operations.  Order Fulfillment & Customer Service: Ensuring OTD-Centric Response, Order-based project management  Managed full lifecycle of after-sales orders, from process design, KYC/ITC trade compliance reviews, local pricing set up, contract preparation/ execution, shipment scheduling, order tracking, exception resolution, billing/ invoicing, collections, RMA,PSA, repair/refurbish, customer visit and KPI assessments; Maintained OTD rates consistently above 90%.  Established a Priority Response Mechanism for urgent customer requests by coordinating procurement, warehousing, transport, and service etc; Reduced delivery lead time by 15% and sustained customer satisfaction.  Collaborated with project, sales, and service teams to align order progress and customer needs, resolving internal/external inquiries promptly and forming an integrated “Order–Service–Feedback” closed loop.  Logistics & Customs Compliance Management: Built an End-to-End Risk Control System  Lead the designing and optimizing international and domestic logistics solutions, managing the entire process including supplier selection, inquiry and negotiation, shipment, tracking, exception handling, purchase application, bill confirmation, payment assistance, project assistance, etc. Lead negotiations and price discussions with logistics suppliers such as freight forwarders, optimize transportation routes, control logistics costs, handle customs declaration, inspection and other compliance matters, and efficiently resolve in-transit exceptions to ensure supply chain resilience.  Oversaw China after-sales spare parts and consumables customs ( import/export ) processes, including accurate HS code classification, customs documentation preparation, and special certification handling (e.g, import licenses, CCC-related certificates); Reviewed/ approve customs declaration documents in compliance, supported foreign exchange payments etc  Co-developed a customs broker evaluation mechanism, standardized customs procedures, and ensured 100% compliance with customs/tax and other regulatory; Supported multiple financial, tax, and customs audits with zero violations.  Supported cross-border logistics and import/export operations across Asia-Pacific, coordinating transportation and customs clearance resources to address regional trade barriers and ensure timely international deliveries.  Warehouse Operations & Inventory Control & Procurement Execution: Building Core Supply Chain Modules  Established warehouse operations from scratch: Planned and managed after-sales spare parts warehouses, including third-party warehouse leasing, layout design, inventory control, SOP development, daily operations (goods receipt/delivery, stock counting, slow moving and OBS management), reporting, material replenishment planning and cross-functional coordination; Ensured safe, efficient storage and retrieval of spare parts.  Lea material planning and inventory control according to demand and forecast and stock level to ensure the material availability just in time/quality/quality for parts order and projects.  Led procurement execution: Managed full procurement cycles for internal spare parts/consumables with overseas affiliates; Executed material and purchase planning, PO release, goods receipt, quality inspection, payment support, and adjusted procurement pace based on inventory and order demand to ensure stable spare parts supply.  Supply Chain Integration & Digital Enablement: Driving Process Optimization  Led localization implementation of ORACLE system in collaboration with global teams, and deployed UFIDA U8 ERP and GCS Customs systems; Connected data flows across “orders–procurement–inventory–logistics (import/export)”, enhancing visibility and management efficiency.  Optimized integrated inventory and sales processes, aligning with global material planning to control warehouse stock levels and reduce slow moving stock by 20%.  Resolved payment, tax, and compliance issues via cross-functional collaboration with finance and tax teams, ensuring 100% operational accuracy and smooth supply chain functioning
Manager CPM (Customer Project Manager) & Order
Arcam (Beijing) Industrial Equipment Co., Ltd
2015.04-2019.03
(4 years)
 Core Focus: To build the full supply chain system for the company’s core product - metal 3D printers - from scratch; And to manage both “full-cycle equipment projects” and “after-sales order fulfillment”, supporting seamless operations post GE acquisition (company later renamed to GE Additive).  Customer Project Management(2017–2019): Full-Cycle Customer Project Management and Delivery Assurance  Led end-to-end full-cycle project management of customized 3D printer machine projects: From demand definition, contract drafting/review/approval, payment follow-up, LC review, coordination with overseas factories for shipment, to support customers on export license applications (international), import duty exemption, customs clearance assistance, as well as coordinate with service teams for technical support, machine installation and site acceptance. Manage stakeholders and allocate resources, cost control, project execution and monitoring, closure etc, and customer response and visits.  Managed over 20+ customized metal 3D printer machine projects, ensuring on-time usersite acceptance, zero delays, and 90% final payment collection.  Customs & Procurement & Order Fulfillment : Strengthening After-Sales Foundation  Built spare parts customs import/export processes, including HS code classification, documentation, certificate applications etc, and international transport arrangements to ensure precise overseas part arrivals.  Executed after-sales order processes — from material planning, procurement planning, PO release, PO tracking, goods receipt, Orders shipping, exception handling, invoicing, and collections etc; Established an “order–procurement–inventory” linkage mechanism to prevent shortages or overstocking and ensure responsive after-sales service.  Freight Transportation and Warehouse Management: Strengthening After-Sales Supply  Lead the management of logistics (transportation and freight in domestic and international ) and warehouse operations, including but not limited to supplier selection, inquiry and negotiation, booking, tracking, reconciliation, purchase request/order, payment etc;  Set up the warehouse and Lead daily operations: warehouse goods receipt and dispatch, inbound and outbound warehouse management, stock keeping, inventory handling and reporting, physical counting and crossed functions coordination etc.  Led material planning and inventory control according to demand and forecast and stock level to ensure fulfillment.  System & Process Establishment: Ensuring Business Sustainably  Set up in-house warehouse, logistics, procurement, and order management systems from zero, and supported global teams in developing localized ISO quality documentation.  Implemented UFIDA T6 ERP, integrating “procurement–order–inventory” data and supporting cross-functional needs in admin, finance, service, sales, and marketing.  After GE acquisition, ensured smooth integration and operations across all functions with uninterrupted procurement, order, logistics, and customer service operations
Logistics Specialist
Beijing Orbis Electronics Co., Ltd.
2008.03-2015.03
(7 years)
 Core Focus: To lead supply chain for customized telecom test equipments, customized project-based orders, focusing on “import/export compliance, order & logistics assurance, and warehouse system establishment”; And to manage procurement execution for domestic and international operations, supporting supply chain foundation in Beijing and Shenzhen from scratch.  Project Order & Customer Service: Coordinate full-cycle project management and ensure End-to-End OTD  Collaborated with project and production teams to ensure on-schedule delivery through procurement planning, material readiness, production scheduling, and shipping arrangements.  Worked with project, sales, production, and finance to address customer quotes, production plans, costing, and invoicing, forming a collaborative “order demand–supply response–customer feedback” mechanism.  Customs (Import/Export) & Logistics Control: Customized Order Adaptation  Managed full import/export processes for customized equipment - including accurate HS code classification, license applications, documentation, supplier management, and foreign exchange payment support to ensuring 100% compliant clearance and operations.  Coordinated domestic and international transport/freight, selecting cost-effective solutions tailored to “small batch, high frequency” customized orders, including but not limited to vendor selections, inquiry and negotiation, booking, tracking, purchaser request/order, payment, project assistance, cost forecast and summanry etc.  Warehouse & Procurement: Building Foundational Modules  Established warehouse operations from scratch , including process design, zoning, operational execution, and daily management (receipt and dispatch, goods movement, cycle counting, slow moving, reporting etc ), parts replenishment planning., inventory control etc.  Developed and implemented ISO-compliant warehousing procedures, to align the standard company operations.  Managed internal/external procurement, executed purchase planning, PO release, goods receipt, quality inspection, payment forecast, ensuring timely material replenishment in coordination with sourcing teams.
Material Controller ( PMC)
Raisecom Technology Co., Ltd.,
2007.11-2008.02
(4 months)
 Material planning: Applied ERP MRP based on production plan and inventory data to generate accurate purchase requisitions, ensuring materials meets demands in time and in quantity for fiber broadband device production and orders.  Inventory control: Monitored inventory levels and orders, coordinated procurement with production plans, controlled line-side material issuance to prevent shortages or excess, supporting stable production and on-time order fulfillment.
Material Management Engineer (MME)
Compal Electronics (Kunshan) Co., Ltd.,
2006.07-2007.10
(a year)
 Material Planning and control: Managed notebook OEM order materials by using BOM & MRP for inventory analysis, material planning, material control to avoid shortage and high stocks to ensure material availability., slow moving/OBS control  Product Management: Oversaw full lifecycle material management from NPI to EOP, controlled stock level, maintained optimal DSI, and supported high-volume order production efficiency, and audit procurement and manufacturing as needed  Material coordination: Procurement follow-up, MPS alignment, and production coordination to support flexible demand.