Work experience

• Technical support agent

  Teleperformance, Google.

  2024.01-2024.12

  (a year)

  Resolved a wide range of technical issues for Google products and services.Effectively communicated technical information to users of varying technical expertise. Inquiries in English and Czech language by email,chat and phone. Systems: Gemini, Docs, Excel etc.
• customer service agent.

  National pen

  2023.08-2023.12

  (5 months)

  Resolving customer queries and issues, problem solving and negotiating, in a timely manner over the phone or via email. Input and track orders, returns, pick-ups and advise customer of updates to ensure customer satisfaction is achieved, invoices. Processing customer orders and providing expert advice on the company’s extensive products. Providing appropriate solutions and alternatives with the time limited and follow up to ensure resolution and customer satisfaction is achieved. Systems: Matrix, Symbee, Excel, Repoman
• accommodation assistant

  Iveagh Garden Hotel

  2022.10-2023.08

  (a year)

  accommodation assistant
• Customer Service Advisor

  Conectart s.r.o.

  2018.07-2022.09

  (4 years)

  Resolving customer issues, and ensuring all customers receive an exceptional service. Customer service for all these projects: 1188 and 1180(for foreingers) information lines – coach, handling incoming calls, searching for all kind of information, wake-up calls

Educational experience

• sos a sou stavebni, kolin czech republic

  construction, building architect

  2015.09-2019.09

  (4 years)

  construction, building architect

Languages