Work experience

• Telecommunications / Customer Service Consultant

  Stellantis Financial Services Polska Sp. z o.o.

  2024.01-2025.08

  (2 years)

  · Provided frontline support to French-language clients for vehicle financing, leasing, loans and insurance. · Managed inbound and outbound contacts via phone, email, and chat in French, Polish and English. · Verified customer information, explained product terms, assisted with payment arrangements and processed documentation. · Resolved enquiries related to contracts, payments, claims and account management; escalated complex cases to specialists. · Maintained accurate case notes and met quality/service KPIs.