Work experience

• Technical Support Specialist

  Roche Diabetes Care

  2024.09-Current

  (a year)

  • Provide technical support to patients using insulin pumps and other diabetes management devices • Handle daily communication with customers via phone and email to resolve technical issues • Utilize Microsoft Office, Genesis system, and Salesforce for case management and documentation • Ensure strict compliance with data privacy regulations to protect patient information • Perform administrative tasks such as preparing and sending essential documents to customers • Collaborate with Communication and Legal departments to maintain service quality and compliance • Maintain accurate and organized records of all interactions and support cases
• Supervisor

  Yu Restaurant Elcot Park Hotel

  2023.06-2024.03

  (10 months)

  • Team Management: Leading and supervising the front-of-house staf, including servers, hosts, and bartenders, to maintain high standards of service excellence. Conducting training sessions to enhance staf skills in areas such as customer service, menu knowledge, and proper serving etiquete. • Customer Satisfaction: Ensuring guests receive atentive and personalized service, resolving any issues or complaints promptly and professionally. • Quality Control: Monitoring food presentation, portion sizes, and overall quality to uphold the restaurant's standards of excellence. • Inventory Management: Overseeing inventory levels of beverages, linens, and other supplies, and coordinating with vendors for timely replenishment. • Financial Oversight: Assisting in budgeting and cost control measures, including monitoring expenses and revenue, and implementing strategies to improve profitability. • Menu Creation: Collaborating with the executive chef and management team to develop innovative and enticing menus that reflect the restaurant's culinary style and meet the preferences of the target clientele. • Collaboration: Working closely with the kitchen staf and management team to coordinate seamless operations between front and back of house. • Upselling and Promotion: Encouraging upselling of menu items and promoting special ofers or events to maximize revenue and enhance guest experience.
• Supervisor

  Mint Restaurant Newbury

  2023.01-2023.06

  (6 months)

  Responsibilities similar to above.
• General Manager

  Lusso Restaurant Newbury

  2019.08-2021.10

  (2 years)

  • Manage a team of 15 staf of front and back of house, in any given shift. • Lead the team with passion to fulfil commercial objectives. • Net Profit exceeding £25,000 per week (above average performance). • Coordinate weekly stock take and reconciliation, managing all invoices and orders. • Implementing change after review of performance against budget and KPIs. • Deliver training for Health & Safety; Diversity & Inclusiveness. • Support Internal Audit visiting other locations to evaluate operating practices and ensure at high standard. • Keeping focused on customer service and complaint handling. • Temperature control on a daily base. • Organising table plans, deliveries and collections, answering all phone calls. • Communicating efficiently with kitchen to get the most sales possible. • During the COVID-19 pandemic, planningastrategy to achieve best sales with no prior knowledge on how to operate asadelivery service. • Cleaning and maintaining a spotless restaurant at all times. • Planning rota every week. • Cash handling, closing the system every day. • Organising pety cash. • Key holder to safe.

Educational experience

• Wstih Gdansk Poland

  International tourism

  2009.09-2012.06

  (3 years)

  Wyzsza Szkola turystyki I hotelarstwa w Gdansku

Languages