(1 year 2 months)

11 months

Promotes SMDC properties through advertisements and other effective strategies Sources potential clients and provides excellent customer service Develops and maintains client database Prepares and facilitates effective client presentation Assists clients in completing all required documentation to book the sale Achieves monthly sales goals Represents SMDC in roadshows

6 years 5 months (5 years 5 months) Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette. Assist with typing of the sales correspondence, i.e. answering email, confirming food and beverages arrangements menus, BEO, FP, memos etc. Compose, publish and distribute Function Sheet to all department heads and personnel who are involved in servicing catering functions Study requirements of all booked functions to familiarize and ascertain the possibility of produce extra revenue. Develop and maintain positive working relationship with others, and support team to reach common goals. Ensure orders requisitions for catering departments are completed Maintaining the entire sales correspondence database and maintain departmental reports and procedure. Coordinate with food and beverages operations on timely basis to ensure complete customer satisfaction. Updating daily sales report and revenue projection on a daily basis. Follow established operational policies and procedure as they relate to group events. Obtains necessary information from client to ensure efficient event execution and client satisfaction to include room setups, food and beverages specifications, timeline and billing. Contributes to the sales effort by encouraging repeat business, up selling sales administration tasks. Inform clients of unforseen delays or problems. Monitor the team progress, identify shortcomings and propose improvements. Performs all duties as deemed necessary for the success of the company.

(6 years 1 month)

(2 years 11 months) Performed Various Responsibilities such as: • Handles inbound/outbound calls and handle disputes. Handles 3rd party accounts. • Update accounts demographics. • Make customers aware of late fees for payments not made on time. • Include collection calls and/or correspondence in a fast paced goal oriented collections. • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. • Responsible for monitoring and maintaining assigned accounts- • Assist new hire agents and send reports to the manager.

Performed Various Responsibilities such as: • Offer full range of customer service via correspondence. • Processed refund and credits for customer. • Managed escalation and provide timeframe when the issue will be resolved. • Managed complaint on behalf of the customer and provide resolution for customer satisfaction. Provide timescales when the issue will be resolved. Response to the client using business writing

(1 year 4 months) Performed Various Responsibilities such as: • Handles inbound/outbound calls and handle disputes. Handles 3rd party accounts. • Update accounts demographics. Responsible for monitoring and maintaining assigned accounts- • Make customers aware of late fees for payments not made on time. • Include collection calls and/or correspondence in a fast paced goal oriented collections. • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

(2 years 1 month) Al Khor Community Library , Al Khor Community, Al Waha Club P.O. Box 22166 Doha, Performed Various Responsibilities such as: • Provided and ensured that all Qatargas and Rasgas members are informed of the latest issues and guided them through the bestselling books and magazines. • Made sure all the books are properly arranged according to their type and content (e.g. teens, non-fiction, children, cooking, novels etc...) • Made library identification card for new and existing Qatargas and Rasgas members. • Entered information such as date issue, date due, type and title of the book author and most especially names, addresses and the contact numbers of the member to the system. • Lend and collect books, periodicals, and other materials are in circulation desk. • Process new materials including books audiovisual materials. • Sort books , publications, and other items according to established procedure and return them in shelves files and other designated areas. • Place books in mailng containers, affix address labels and secure contrainers with straps for mailing to blind library. • Inspect returned books for conditions and due date status and compute any applicable fine.

2 years 1 month (2 years 1 month) Performed Various Responsibilities such as: • Operated PABX switchboard, answered inquiries through emails. Dealt with all customer related inquiries and took bookings for sports, recreational and social activities of members and guests. • Performs administrative and office support activities for multiple supervisors. Fielding telephone calls received and directed visitors, word processing, creating spreadsheets and presentations. • Perform clerical activities such as filing, typing, word processing, photocopying and mailing out material and mail sorting. • Ensured the attendance logbooks are filled in by members and guest • Administered all food-and-beverage-related reservations and bookings of field trips, classes’ lessons and various other activities. • Accomplished different reports as required e.g. daily cashier reports, payments of classes and lessons, monthly reports. • Received payments for the on going classes/lessons conducted by different instructor. • Coordinated with the different departments for any services or requirements to be provided to members and guests. • Received all incoming calls and sort all documents for proper distribution. • Screened all visitors before allowing them to enter the desired department. • Routed and disseminated the memo from Administration Office to all concerned departments. • Making sure that staff and employees are well informed of the new policies and rules of the company. • Assisted the human resource department in developing policies and procedure of the company • Managed all admin functions such as appointment contract. • Provide information and assistance to staff, supervisors and council on human resource and work related issues.

(1 year 1 month) Performed Various Responsibilities such as: • Offered insurance services for both high end clients and middle class for local and international cardholder. • Addressed the customers concerns and billing inquiries that will provide customers satisfaction. • Handled outbound calls to all valued cardholders. • Targeted quotas and sales to those valued cardholders. • Ensured that all cardholders are informed of the latest features of their credit cards. • Managed customers’ issues by setting customers’ expectations, use of sophisticated tools and analyzed complex problems and developed solutions to meet customers’ needs. • Provide accurate information on bank products and services.