Work experience

• Task Logistics lvl2

  Taskrabbit

  2022.06-Current

  (4 years)

  Cleared 80 % of cancelled tasks (20 reviews/hr) by redesigning queue logic, raising completion rate above 50 %. Coordinated B2B assembly projects, negotiating Tasker–client terms and documenting actions in Zendesk to ensure audit-ready transparency Identified market disruptions early, cutting last-minute cancellations and improving customer NPS. Optimised the IKEA B2B workflow by identifying process flaws and rebuilding trackers with advanced Excel/Sheets formulas, reducing manual checks and saving team time. Collaborated across Ops, CS, Taskers, and external stakeholders to ensure correct, timely task fulfilment and complete documentation.
• Advanced Support Specialist

  Block Inc

  2021.09-2022.06

  (10 months)

  Resolved manager-level escalations across multiple countries with ≈10 min average handling time and 4 +/5 CSAT. Compiled weekly escalation reports highlighting recurring merchant issues for product-ops review, leading to targeted workflow updates.
• Customer Success Representative & Mentor

  Square/ Block Inc

  2021.01-2021.09

  (9 months)

  Managed 50 + daily inquiries on US shift, sustaining 90 % CSAT. Authored comprehensive Jira tickets for bugs and feature requests (repro steps, impact, evidence), enabling faster engineering turnaround. Acted as the liaison between merchants and engineers, validating fixes and closing the loop with clear, customer‑friendly updates. Promoted to mentor in 3 months; created training deck and reduced new-hire escalations by 15 %.

Projects

• Fundraising Strategy for Ugandan NGO

  IT lead

  2025.02-2025.06

  (5 months)

  Developing a fundraising strategy for the NGO WGYB as part of the CEMS MIM

Educational experience

• Warsaw School of Economics

  International Business

  2023.10-2025.11

  (2 years)

  Master’s Degree in International Business
• Stockholm School of Economics

  CEMS MIM - The Global Alliance in Management Education

  2024.08-2025.01

  (6 months)

  Selected for the prestigious CEMS MIM program, combining advanced academic coursework with practical experience in international business strategy and cross-cultural management. Collaborating with a global cohort from leading business schools to solve real-world business challenges through hands-on projects and internships with multinational companies.
• Vistula University

  Computer Engineering

  2020.02-2023.08

  (4 years)

  Bachelor's in Computer Engineering

Languages

Skills