Summary

Work experience

• Senior Technical Support Engineer

  Adyen

  2026.03-Current

  (5 months)

  - Product advocate for Adyen for Platforms and embedded financial solutions, including Issuing, Capital, and Business Accounts. - Bridge product gaps and client needs while ensuring a smooth, frictionless merchant experience. - Mentor team members globally and support onboarding of new joiners. - Share platform knowledge across global support teams and actively promote Adyen’s culture.
• Technical Support Engineer

  Adyen

  2023.06-Current

  (3 years)

  • Leveraging SQL query & API call to troubleshoot technical problems, read application logs and find solutions to complex errors • Supporting merchants' full-lifecycle (integration, expansion, and operational excellence) • Serve as a feedback loop for the support organization, gathering merchant's feedback, evaluating their needs, and communicating these to product and management personnel for continuous improvement • Advise merchants regarding the best implementation practices and also addressing specific merchants’ issues
• Senior Engineer - Customer Support and Projects

  75F

  2021.04-2023.05

  (2 years)

  • Strategic development and partnership with SP group as L3 technical support to drive sales of IoT-driven BMS system and deployment of projects around Singapore and the APAC region. • Solution brainstormer to solve building cooling inefficiencies by leveraging knowledge and expertise to provide value-add in industry-standard integration methods and best practices of modern IoT-BMS • Support and train partners to integrate Haystack-powered REST API calls onto clients’ platforms. • Collaborate with developers to troubleshoot software bugs and feature enhancement requests.
• MEP Engineer

  Shimizu Corporation

  2017.04-2021.04

  (4 years)

  • Daswin Tower – Jakarta, Indonesia - Lead PIC for testing and commissioning for HVAC systems including chilled water balancing & chiller sequencing program, ventilation & staircase pressurization systems, wastewater treatment plant & BMS system. - Oversee & facilitate ME handover works to client building management team by collaborating with subcontractors and suppliers • Dharmawangsa Towers – Jakarta, Indonesia - Managed procurement and drawing submission timelines to ensure delivery of MEP materials. - Collaborated with consultants and engineers on technical drawing reviews and solutions. - Developed and executed training programs for local region staff improvement. - Negotiated with clients and consultants on technical standards and cost-improvement strategy to ensure a win-win solution for both parties. • Oriental Yeast Company – Pune, India - Managed weekly design review meetings on design-related issues. - Coordination works for Cogeneration services for building services requirements. - Executed technical and commercial review and comparison for Cold Room Refrigeration system, plant-wide HVAC, and plumbing & sanitary services procurement along with VO works preparation • GlaxoSmithKline Project – Bangalore, India - Work collaboration and negotiation with client and consultant to establish guidelines for testing and commissioning protocol procedure for the project. - Coordinated Variable Primary Chilled Water Flow Pumping System integration between subcontractors. • Lusaka Medical Centre ph. II Expansion – Lusaka, Zambia - Measurement and valuation of installations - Tender reporting and procurement of sub-contractors
• Intern

  Optergy

  2016.05-2016.07

  (3 months)

  • Interpreted mechanical system drawing for AHUs, central plant equipment, lighting, electrical metering, and security for BMS integration. • Created graphics for system integration concerning BACnet protocol.
• Engineering Intern

  Parker Hannifin Industrial Malaysia

  2015.05-2015.08

  (4 months)

  • Assisted in production planning of hydraulic and brake hoses, which involves crimping, flushing, and testing the working pressure of hoses up to 800 bar. • Ensured technical specification of hose production is met, before and after the First Article Inspection. • Exercised ISO 9001 quality control implementation on hose production assembly.
• Sales Promoter

  Nikon

  2012.04-2013.07

  (a year)

  - Promoted and sold Nikon cameras. - Assisted with simple troubleshooting of Nikon cameras.
• Executive Technical Support

  Scicom (MSC) Bhd

  2011.02-2011.05

  (4 months)

  - Assisted customers with broadband related issues. - Promoted and sold additional products and services.

Educational experience

• The Ohio State University

  Bachelor’s Degree, Mechanical Engineering

  Represented engineering class in an Advanced Energy Vehicle showcase

Languages