Director - Commercial Operations Strategy, Malaysia & Thailand Director - Commercial Operations Strategy, Malaysia & Thailand Volvo Cars · Full-timeVolvo Cars · Full-time Jan 2025 - Present · 6 mosJan 2025 to Present · 6 mos Federal Territory of Kuala Lumpur, Malaysia · On-siteFederal Territory of Kuala Lumpur, Malaysia · On-site Will be responsible for Malaysia & Thailand growth story. Will be responsible for Malaysia & Thailand growth story. Skills: Business Strategy · Business Transformation · Customer Experience · Operations Management · Team Management Skills: Business Strategy · Business Transformation · Customer Experience · Operations Management · Team Management Volvo Car Malaysia logo Volvo Car Malaysia Volvo Car Malaysia Full-time · 1 yr 11 mosFull-time · 1 yr 11 mos Director - Business Development & CX Director - Business Development & CX May 2024 - Feb 2025 · 10 mosMay 2024 to Feb 2025 · 10 mos Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia · On-siteKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia · On-site Responsible for Network Development, Direct-to-Consumer, Product, Digital, and Customer Experience. Responsible for Network Development, Direct-to-Consumer, Product, Digital, and Customer Experience. Head of Online Direct Sales Head of Online Direct Sales Apr 2023 - May 2024 · 1 yr 2 mosApr 2023 to May 2024 · 1 yr 2 mos Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia This role sits on the management and is responsible for driving transformation towards direct sales of Volvo cars in Malaysia. Also, this role is responsible for consumer experience and digital functions for Volvo cars Malaysia. This role sits on the management and is responsible for driving transformation towards direct sales of Volvo cars in Malaysia. Also, this role is responsible for consumer experience and digital functions for Volvo cars Malaysia. Skills: Business Transformation · Change Management · Profit & Loss Management Skills: Business Transformation · Change Management · Profit & Loss Management Volvo Cars logo Senior Manager - Strategy and Projects Senior Manager - Strategy and Projects Volvo CarsVolvo Cars Apr 2020 - Mar 2023 · 3 yrsApr 2020 to Mar 2023 · 3 yrs Kuala Lumpur, MalaysiaKuala Lumpur, Malaysia In this role, I lead few strategic projects such as launch of online direct sales and electrification in Malaysia market; CX improvement project. In this role, I lead few strategic projects such as launch of online direct sales and electrification in Malaysia market; CX improvement project. Skills: Customer Experience · Direct Sales · Project Management · Customer Relationship Management (CRM) · Business Strategy