1 year 1 month I coordinate global shipping operations for chemical products, working closely with logistics partners and internal teams to ensure timely, compliant, and cost-efficient delivery. I’ve reduced ocean freight costs in total by 12% through strategic port selection and launched a competitive bidding system that secures favorable shipping rates. With over 95% on-time delivery, I ensure seamless coordination with carriers and 3PLs, while my Excel-based tracking tool helps manage invoicing accuracy and monthly reporting. I also ensure strict compliance with REACH, IMDG, and GHS standards across all shipments.

Identified new sales channels and expanded client coverage into South America, contributing to an 8% increase in revenue within my first quarter. I supported product positioning through technical marketing, developed strategic sales plans, and maintained strong post-sales relationships. I also produced weekly QA content for newsletters, ensured accurate export documentation, and assisted in aligning sales processes with ISO 9001:2015 standards in preparation for internal audits.

(2 years 6 months) Led customer acquisition and brand education initiatives for Philip Morris’ smoke-free products across East Coast outlets. I helped increase monthly client registration by over 20% through strategic in-store campaigns, B2B engagement, and tailored customer experiences. I also launched seasonal “Member Get Member” programs, mentored front-line teams, and contributed to performance forecasting that informed activation strategies. This role deepened my expertise in customer lifecycle management, sales planning, and market execution in a highly regulated retail environment.

(1 year 10 months) Led a sales transformation that drove 40% revenue growth by reworking pricing models and segmenting customer profiles. I built long-term B2B relationships, launched internal SOPs for F&B operations, and aligned company planning cycles with marketing and sales goals. Beyond sales, I led digital marketing efforts, created brand content, and executed outreach campaigns that elevated the company’s presence and improved customer acquisition.

(1 year 6 months) Served onboard oil/chemical tanker (JM Sutera 3) and a bulk carrier (PosLogistic 2), where I supported cargo operations, assisted in voyage planning, and conducted maintenance and inspection routines in line with IMO safety standards. My responsibilities included coordinating mooring and anchoring, managing visual signaling equipment, and ensuring safety compliance during loading and discharging activities. This experience sharpened my attention to operational discipline, safety, and technical coordination – skills that later translated effectively into sales operations and client servicing roles, especially in fast-paced environments requiring accuracy, reliability, and adherence to compliance standards.

Assisted in the daily management of tugboat operations, including crew sign-on/sign-off processes and vessel certification renewals with maritime authorities. I also contributed to the development of planned maintenance schedules for deck and engine crew, ensuring smooth and safe operations within the port. This short but hands-on exposure gave me an early understanding of logistical coordination and compliance-driven documentation – an operational mindset that later helped in managing sales logistics and navigating regulatory processes in the maritime and chemical industries.