Work experience

• Technical Presales Consultant

  HiTRUST (Shanghai Weixin Networking Technology)

  2023.08-Current

  (3 years)

  with sales to qualify and close deals directly with C-level stakeholders. – Ran technical deep-dives and POCs that validated integration pathways, scalability, and business case — evidence sales used to move deals across the line. – Authored RFP/RFQ responses covering solution architecture, deployment models, compliance, security design, and infrastructure costing. – Was the technical bridge between clients and delivery: built SOWs, SLAs, WBS, SRD/FRD, and RACI structures that turned requirements into execution plans, tracked in JIRA and Confluence with direct reporting to CTO/CEO. – Owned SIT/UAT validation and post-delivery escalation plans, keeping SLA adherence and system stability on track after go-live. – Fed product and engineering with structured competitor benchmarking on architecture, pricing, and deployment models to sharpen diferentiation. – Published technical thought-leadership on cybersecurity, phishing, and fraud trends, and trained new hires to shorten ramp-up time. – Drove early-stage Web3 payments research — stablecoin setlement, crypto payment gateways, custodial/non-custodial wallet models, VASP frameworks — to inform product roadmap discussions.
• Co-Founder, Project Manager & Technical Consultant

  Apolloape Software Technology Co., Ltd.

  2016.12-2023.06

  (7 years)

  – Co-founded and ran an IT consultancy — owned daily operations, client engagement, and delivery end to end. – Designed and built WordPress websites for clients across industries — custom theme setup and customization, page- builder implementation (Elementor/Divi), plugin configuration, and mobile-responsive layouts, from discovery through launch. – Owned SEO strategy end to end: keyword research, on-page optimization, technical SEO audits (site speed, crawlability,schema markup, XML sitemaps), and content structure, using Google Search Console, Google Analytics, and SEO tooling such as SEMrush/Ahrefs. – Migrated legacy and poorly-performing sites onto WordPress, preserving SEO equity through 301 redirect mapping, metadata carryover, and structured content migration. – Partnered directly with client marketing teams to align site architecture and SEO with lead-generation and conversion goals, and ran ongoing SEO/website management as ongoing retainer engagements. – Delivered concurrent, multi-format projects beyond web — mobile apps, WeChat mini-apps, e-commerce platforms, LMS, and ERP — from scoping through post-launch support, using Agile and Kanban. – Built and stafed delivery teams — interviewed and onboarded developers and designers, allocated workload, tracked budgets and milestones. – Led Microsoft 365 migrations of on-prem Exchange and Google Workspace, advising on security posture and running tenant administration as an ongoing managed service. PRIOR EXPERIENCE
• Senior Technical Support & Escalation Engineer

  Wicresoft

  2014.04-2016.08

  (2 years)

  – Resolved high-severity Exchange Server / Office 365 hybrid infrastructure issues for Microsoft Premier customers, including Fortune 100 accounts; led triage meetings under pressure and advised APAC and North America clients on deployment.
• SaaS Technical Support Team Lead, Microsoft Cloud

  Pactera Technology

  2012.03-2014.08

  (2 years)

  – Led a support engineering team as a Microsoft Ambassador, hit SLA/KPI targets across APAC, hired and mentored new engineers, and built VM lab environments for hands-on troubleshooting.

Educational experience

• Saurashtra University, Rajkot, India

  Information Technology

  2005.03-2009.06

  (4 years)

  Bachelor of Science in Information Technology

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