Work experience

• Sr. Associate, IT Technical Support

  Kyndryl

  2022.08-Current

  (3 years)

  • Resolved issues on various platforms with a high focus on MS Office and Adobe related issues. • Maintained and updated User and PC accounts through Active Directory. • Trained and mentored junior staff on work strategies and techniques. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Troubleshooting network issues on end-point devices. • Tasked with resolving high-priority/VIP tickets using ITSM ticketing system. • Worked solely through VMWare virtual server. • Maintained and worked on SAP users and software. • Resolved issues with Cisco VPN and Cisco profiles. • Worked with RSA Token Console on User Account and Token maintenance, as well as giving needed rights for functional use. • Shared Software to users in SCCM Software Center and resolved issues with failed installations and missing softwares. • Maintained mobile devices through Ivanti Manager, concerning activations, troubleshooting, wipe's, unlocks and the like.
• Media Planning Assistant

  eMediaPatch

  2019.10-2021.10

  (2 years)

  • Developed integrated campaign strategies, incorporating media outreach initiatives across multiple verticals to create unified branding. • Incorporated media database technologies such as tagging, tracking and ad service metrics into media planning efforts. • Created social media content with innovative brand messaging to support new product launches. • Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy. • Optimized website content and images to improve search engine rankings. • Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
• Waiter

  Marshall's Gellato

  2019.08-2019.10

  (3 months)

  Address: Kulovića 9, Sarajevo (Bosnia and Herzegovina)
• Waiter

  Marshall's Gellato

  2018.07-2018.09

  (3 months)

  Address: Kulovića 9, Sarajevo (Bosnia and Herzegovina)

Educational experience

• International Burch University

  Graphic Design and Multimedia

  2018.09-2021.12

  (3 years)

  www.ibu.edu.ba
• Karađoz-bey's Madrasah

  High School Diploma

  2014.09-2018.04

  (4 years)

  medresamostar.com

Languages