Work experience

• IT Specialist

  Freelancer

  2024.01-Current

  (2 years)

  • Configured hardware, devices, and software to set up work stations for employees. • Managed hardware, Network, and software inventory, ensuring timely updates and replacements as needed. • Maintained servers and systems to keep networks fully operational during peak periods for production servers • Explained technical information in clear terms to promote better understanding for non-technical users
• IT ANALYST - TIER 2

  CMG Interactive Limited

  2022.10-2024.01

  (a year)

  • Provide Tier 2/Level 2 technical support for Microsoft Azure Cloud, Microsoft 365, and Office 365 incidents following ITILv4 methodology • Analyze and remediate technical issues from customers using Azure DevOps and Agile Scrum project management • Manage and support managed services technologies as part of a Microsoft Gold Partner environment
• Systems Engineer II

  Dell Technologies

  2021.08-2022.10

  (a year)

  • Troubleshoot hardware and operating systems issues for Dell clients across the EMEA region, including networking, storage, and DataGuard technologies • Handle complex and special cases, particularly involving UK clients, leveraging fluent English communication • Conduct incident management using Salesforce portal, and support cloud and Linux architectures extensively • Completed numerous hardware training courses on modular and server architectures
• Linux Systems Administrator

  Tools and Solutions / Accenture / Saudi Arabian Monetary Authority (SAMA)

  2020.03-2020.11

  (9 months)

  • Managed Linux systems including RHEL, SLES, and Ubuntu distros for SAMA's critical infrastructure • Administered Oracle databases, SAP ERP clusters, and web portals • Utilized automation tools such as Ansible , Python, and Linux bash scripting to enhance system administration • Ensured high availability and performance of key systems on VMware and OS level
• Linux Systems Administrator

  Nokia Saudi Arabia

  2019.07-2020.03

  (9 months)

  • Developed and authored documentation to enhance knowledge base for help desk staff • Planned, coordinated, and implemented Openstack Telco cloud, and network security measures • Provided expert technical support for Linux systems and network environments
• IT Instructor and Coordinator

  Laureate Vocational

  2011.09-2019.06

  (8 years)

  • Managed IT instructors and coordinated with management for academic and operational activities • Taught subjects including MIS, Office applications, programming languages, project management, and graphic design (Adobe Suite, 2D/3D animation, modeling, rigging, texturing, website creation) • Supervised IT coordination and staff development
• Developer / Systems Analyst

  Ministry of Finance

  2002.01-2011.09

  (10 years)

  • Developed Oracle applications using Form and Report Builder • Managed Oracle databases and administered underlying operating systems • Troubleshot Network, hardware and software issues • Mentored and guided systems administrators

Educational experience

• University of Jordan

  Computer Science

  1991.09-1995.08

  (4 years)

  bachelor of science, computer science

Languages