
ALPHONSO
Customer Support Engineer
Male28 y/oPre-sales technical support/Customer Success/Solution/After-sales technical supportLive in ZambiaNationality Zambia
Share
Summary
A dedicated, enthusiastic, and results-driven professional with a well-rounded educational background and hands-on experience in both corporate and operational environments. Known for being a dependable team player with strong adaptability and a proactive approach to problem-solving. Possesses excellent interpersonal and communication skills, with a client-focused mindset and a high level of emotional intelligence.
Proficient in Office 365 and a range of computer applications, with demonstrated technical competence in administrative support, team supervision, and task management. Adept at learning quickly, working independently, and collaborating effectively within diverse teams. Committed to delivering high-quality work and consistently striving for excellence in all professional responsibilities
Work experience
Supervisor
Icheetah Logistics2024.12-Current(9 months)Skilled and detail-oriented Fleet & Maintenance Supervisor with extensive experience managing a cross-border fleet of over 150 trucks and 150+ drivers across Southern Africa. Successfully served as a communication bridge between Chinese management and Zambian staff, utilizing Mandarin fluency to ensure smooth coordination and efficient goods movement. Key responsibilities included overseeing full-spectrum vehicle maintenance—ensuring roadworthiness, tire safety, fire prevention systems, and first aid compliance. Played a central role in resolving driver-related issues, maintaining detailed maintenance records, and submitting daily reports to management. Actively involved in driver recruitment, onboarding, and orientation, contributing to operational excellence and safety-focused fleet culture.Senior Fleet Supervisor
Calidad Enterprise2024.11-2024.12(2 months)Experienced Fleet Supervisor with a strong background in logistics coordination and team leadership, managing a fleet of 12 dump trucks and a team of 15 drivers. Fluent in Mandarin and English, effectively served as a communication bridge between Chinese employers and Zambian staff to ensure smooth operations and timely delivery of goods. November, 2024 - December, 2024 Key responsibilities included coordinating transportation schedules, supervising vehicle maintenance, and ensuring compliance with safety and operational standards. Maintained clear communication with management through daily business reports and client satisfaction updates. Committed to team welfare both during active trips and off-hours, while ensuring high service quality and operational efficiency. Maintenance Fleet Supervisor Skilled and detail-oriented Fleet & Maintenance Supervisor with extensive experience managing a cross-border fleet of over 150 trucks and 150+ drivers across Southern Africa. Successfully served as a communication bridge between Chinese management and Zambian staff, utilizing Mandarin fluency to ensure smooth coordination and efficient goods movement. December,2024-present, Key responsibilities included overseeing full-spectrum vehicle maintenance—ensuring roadworthiness, tire safety, fire prevention systems, and first aid compliance. Played a central role in resolving driver-related issues, maintaining detailed maintenance records, and submitting daily reports to management. Actively involved in driver recruitment, onboarding, and orientation, contributing to operational excellence and safety-focused fleet culture.
Educational experience
Henan Polytechnic University
Civil Engineeringd2017.09-2021.07(4 years)Graduated with a Bachelor's Degree in Engineering, earning a CGPA of 3.2/4.0, with a broad focus on multidisciplinary engineering courses including Survey Engineering, Technical Drawing & Design, Transport Engineering, Road and Tunnel Engineering, Engineering Management, Advanced Mathematics, and core science subjects. This diverse curriculum provided a strong technical foundation and problem-solving skills applicable to both civil and infrastructure-related fields. In addition to academic achievements, developed strong leadership and teamwork abilities through active extracurricular involvement. Served as Captain of the International Students’ Soccer Team for two consecutive years, and led the African Cultural Club in 2022. "I enhanced my leadership abilities, strengthened my teamwork skills, and gained valuable insights by learning from others’ perspectives and experience. Participated in multiple leadership and professional development workshops, enhancing communication, organizational, and cross-cultural collaboration skills.
Languages
Chinese (Mandarin)
Good
Certificates
High School Deploma
Nsansa Trust School
Bachelors Degree in Civil Engineering
Henan Polytechnic University
Microsoft
O365 Exchange Online
Microsoft
2015
2021
2024
2023
Skills
Soft Skills
leadership Skills
Fast Learner
O365
Multi Tasking
teamwork
Resume Search
Nationality
Job category
City or country
Sort by
Contact way
26****1157
al**@**om
*****

Membership will unlock the resume
Also view