Work experience

• Team Lead Fixed Access Network

  Huawei Northern Africa Region

  2024.05-Current

  (a year)

  5 years 4 months (1 year 1 month) • Provide L2 support • Perform access network health-check to identify network risks and provide technical solution papers • Perform training sessions and follow-ups for Cameroon local representative office engineers in access network technologies • Perform training sessions for customer agents for Huawei's NMS ( iMasterNCE ), Commissioning, troubleshooting, and basic functions
• Fixed Access Network Trainer

  Huawei Northern Africa Region

  2023.11-2024.08

  (10 months)

  Deliver training sessions to customers in the Northern Africa region for Huawei’s new technologies in FTTx ( GPON,XGPON,XGSPON, ISP network, OSP network,ODN ), Fixed Access Equipments, Network Management Systems
• Fixed Access Network Engineer

  GNOC Africa Back Office

  2022.12-2023.11

  (a year)

  Work under Orange RUN OMEA maintenance project Main Tasks • First responsible for troubleshooting significant on the customer’s access network ( B2B,B2C ) and/or NMS • First interface with OSS administrator • Provide L2 support for Access Network • Troubleshooting E2E VIP complaints • Critical ticket follow-up with GTAC • Audit site commissioning for newly implemented OLTs, and IPMSANs ( Huawei, Nokia ) End to End deployment process follow-up for new IPMSAN projects • Quality check and Audit for subcontractors’ fieldwork NMS (Network Management System) • Software configuration, commissioning, and maintenance • Establish precautions to maintain the server’s stability Risk Prevention • Performing health checks on customer’s network equipment and identifying possible risks • Take proper countermeasures and implement preventive solutions Customer Communication • Hold monthly meeting with Operation and Maintenance customer’s team: discuss highlighted technical issues, solutions, and implementation steps
• Team Lead Access Network Enginner

  Huawei Northern Africa Region

  2022.01-2022.12

  (a year)

  Main Tasks • First responsible for troubleshooting significant on customer’s access network and/or NMS • First interface with system administrator • Troubleshooting E2E VIP complaints • Critical ticket follow-up with GTAC • Configure and commissioning for newly implemented OLTs Team Management: • Dispatch Tasks between team members, based on workload tasks and projects progress • Troubleshooting follow-up closely • Weekly meeting with project team to align handled tasks progress, expected finish time • Ensure monthly triggering revenue without any risk End to End deployment process follow-up for new IPMSAN projects • Design, HW installation, SW configuration, commissioning and maintenance • Ensure customer satisfaction with excellent projects delivery and clarification of different aspects of network modernization: suggestions, precautions, rectifications, and risks; Successful delivery of over 2000 IPMSAN between 2020 - 2022 • Quality check and Audit for subcontractors’ fieldwork NMS (Network Management System) • Hardware installation follow with subcontractor • Software configuration, commissioning and maintenance • Risk prevention proactively with iTMO • Establish precautions to maintain the server’s stability Risk Prevention • Performing health check on customer’s network equipment and identify possible risks • Take proper countermeasures and implement preventive solutions Customer Communication • Hold monthly meeting with Operation and Maintenance customer’s team: discuss highlighted technical issues, solutions and implementation steps • Negotiation for current and new project’s acceptance and project progress improvements
• Technical Support Engineer

  GNOC Africa Back Office

  2020.02-2022.01

  (2 years)

  Working under Tunisia Telecom Account: End to End deployment and follow-up for new IPMSAN projects • Site survey • Software configuration • Hardware configuration • Site commissioning and maintenance • Quality check for subcontractors’ fieldwork • Develop scripts to automate daily repetitive tasks; NMS (Network Management System) • Software configuration, commissioning, maintenance • Support with hardware installation Customer Communication apart from technical tasks we need to perform the following: • Get customer’s voices from different regions through periodic onsite meetings and answer their technical inquiries regarding the deployed equipment, or the upcoming equipment that will be installed • Discuss highlighted technical issues
• Web Developer

  Ignite - Tunisia

  2019.07-2020.01

  (7 months)

  Web Developer
• Web Developer

  Digital Life

  2019.02-2019.07

  (6 months)
• Telegram agent internship

  La Poste Tunisienne

  2018.07-2018.08

  (2 months)

Educational experience

• ESSAT Gabes

  Computer Systems Networking and telecommunications

  2016.01-2019.01

  (3 years)
• (ISIMG)

  Computer science

  2012.01-2016.01

  (4 years)
• Higher Institute of Computer Science and Multimedia of Gabes

Certificates