Summary

Work experience

• ASSISTANT OPERATIONAL MANAGER

  HAMZA FOOD /SUFI GROUP

  2021.02-Current

  (5 years)

  Consistently maintained high levels of customer satisfaction by promptly addressing and resolving client concerns. Oversaw the preparation of daily and monthly reports, ensuring accurate data organization to support strategic decision-making. Efficiently handled customer inquiries through various communication platforms, maintaining a professional and responsive approach. Designed and delivered impactful sales presentations to promote services and enhance client engagement. Effectively coordinated internal resources and task delegation to ensure smooth and efficient operational workflows. Provided direct support to the Operations Manager, prioritizing high-impact tasks and meeting critical deadlines.
• ADMIN ASSISTANT (Accounts)

  BRIGHT LENS TRADERS CO., LAHORE

  2020.04-2021.01

  (10 months)

  Managed all internal and external communications via phone, email, and formal correspondence. Delivered exceptional customer service to clients and visitors, ensuring a welcoming and efficient environment. Handled office petty cash, accurately recorded transactions, and ensured timely fund replenishment. Maintained office supply inventory and coordinated logistics for internal meetings and company events. , Implemented improvements to administrative processes, enhancing efficiency and accuracy.
• OFFICE ADMINISTRATIVE ASSISTANT

  ZENITH TOUR & TRAVEL

  2019.06-2020.04

  (a year)

  Handled a high volume of incoming calls and efficiently scheduled client appointments, ensuring smooth daily operations. Maintained and updated both physical and digital filing systems to support accurate recordkeeping and easy document retrieval. Managed office inventory and coordinated procurement of supplies to ensure uninterrupted administrative operations. Performed accurate and timely data entry for bookings, payments, and client records, contributing to overall data integrity. Supported travel consultants with itinerary planning, client communications, and booking confirmations.
• FDO & COMMUNICATION OPERATOR

  diabetic's institute pakistan

  2018.03-2019.05

  (a year)

  Answered calls and coordinated internal communication. Maintained filing systems and updated client reports. Scheduled appointments and responded to customer queries.
• FDO CUM ADMIN OFFICER

  SUPERIOR GROUP OF COLLEGE

  2017.01-2018.02

  (a year)

  (01/2017 TO 0/2018) Managed the complete admission process, assisting new students through enrollment and documentation. Conducted preliminary interviews and assessments for new staff recruitment. Performed day-to-day administrative duties including accurate data entry and maintenance of student records. Coordinated with academic and counseling departments to streamline the admissions workflow and ensure a seamless student experience. Provided front-desk support, responded to inquiries, and maintained a welcoming environment for students and parents.
• Internship

  Bank Alfalah

  2016.10-2016.11

  (2 months)

  Assisted with administrative and financial documentation tasks. Gained hands-on experience in bank operations and improved understanding of basic accounting procedures. Collaborated with staff on day-to-day office tasks, enhancing organizational efficiency and teamwork.

Educational experience

• OXFORD COLLEGE OF COMMERCE

  COMMERCE AND ACCOUNTS

  2014.06-2016.07

  (2 years)

  A Bachelor of Commerce (B.Com.) degree prepares individuals for diverse careers in the business world, offering specialized knowledge in areas like accounting, finance, marketing, and e-commerce.

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