Summary

Work experience

• Group Manager

  Subway

  2009.07-2025.01

  (16 years)

  Since 2009 to January 2025 · Oversaw the recruitment and training of all team members, ensuring a skilled and efficient workforce. · Conducted weekly stock counts, managing inventory to prevent shortages and overstock. · Prepared detailed income and expense reports, maintaining financial records to support business profitability. · Successfully implemented new online and in-store menus, enhancing customer satisfaction and boosting sales. · Managed cloud-based voice phones to ensure smooth communication within the team and with customers. · Led all IT-related work, including network administration and CCTV setup.
• First Line Help Desk

  Dynamic IT Services

  2020.12-2021.11

  (a year)

  · Managed email and chat communication for incident logging using the ITIL Framework. · Followed up on logged tickets to ensure timely resolution with relevant departments. · Provided troubleshooting support for applications, particularly those related to the MS Office suite. · Troubleshot and resolved basic IT hardware issues, including computers, printers, and network hardware.

Educational experience

• Icon college of Management and IT London

  Management Sciences (APDMS Level 7)

  2009.09-2011.05

  (2 years)

  I have completed my Advanced professional diploma in managment siences in London but previously I have an MBA in Finance from Pakistan.

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