(2 years 5 months) ▪ Managing SMB's account or direct purchase with Individual client via all channel platform (Inbound & Outbound) ▪ Providing Technical Supports and Recommendation to solve client’s needs based on their desired IT infrastructure. ▪ Maintaining accurate sales pipeline to forecast potential future opportunities to be processed at fair timeframe. Awards: ▪ Quarter achievement FY24Q2 (130.1%) ▪ Best Top Performer ISR FY25Q2 - (selling more than 1270+ units)

Assisting & Responding to customer inquiries [Outbound/Inbound] with qualifying questions for possible sales opportunities: ▪ Identify and adequately provide assistance to Customers be it for Sales Inquiries / Technical Supports. ▪ Actively engage with the customer to qualify what are their needs, understand their concern, and provide Up / Cross-sell whenever it is applicable. ▪ Generating new opportunities through active participation via Chats, Calls, Web Forms, Social Media and Callbacks. ▪ Probing proper questionings so that the flow of the conversation would be relevant to the Customer's needs and that the solution they seek (Devices,Apps, Services) could be assisted by Cisco. ▪ Collaborating with the proper channel so that it may accelerate the procurement process for the customers, through connecting with Sales Specialist, Partner, and other sources to seal the booking opportunities. ▪ Regularly making an update on the database to maintain healthy accurate pipeline and to prioritize on whichever Leads that require our utmost immediate attention. ▪ Participating in weekly Reviews and listening to Feedbacks to improve our performance and deliver better customer experience. Awards: - Highest TT for Aug 2022 (highest Talk Time), Quarter achievement (108%) - Highest OB & TT for Sept 2022 (highest Outbound & Talk Time), Quarter achievement (108%) - Highest TT for Oct 2022 (highest Talk Time), Quarter achievement (108%)

3 years 1 month (1 year 1 month) Simplified Version: - Managing marketing team - Enhance brand awareness - Collaborate in market & global economic analysis' research - Assisting in Interview session for new potential candidates or recruits - Providing training session / mentoring new candidates As a Marketing Manager working for the said company, the main responsibility is to maintain relationship in between the clients or future clients, as well as to train new recruits, giving educations & lectures in regards to the job or even possibly foreseeable economic condition / market outlook which is currently going on or is going to happen (both to marketing team & to clients) in the upcoming future. Moreover, the role of Marketing Manager is also to design the campaign in regards to the improvement of Brand Awareness in the market; as well as to assist in assessing the interview sessions held by the company in order to gain qualified candidates for the company. Furthermore, Managers were also expected to join in the meeting session on analyzing Technical Chart's of the commodities running in the Market to determine the market trend.

As an intern training in a stock investment securities' company, I was taught in regards to the function & to understand the movement of Technical Charts; how to interpret Fundamental Analysis, and to decipher significant indicators to determine when is the right entry point for each transaction. During my training period, I was also given the opportunity to attend a live economic talk show where successful businessmen were invited to share their stories and their outlook on the market. More than that, information in regards to global economic situation, how the company works, transaction fees, as well as how the commission were handed out were also elaborated perfectly during my training period.