Technical support Engineer-Milan, Italy
45~50K CNY/Per month
Full-time
3~5 years
Refresh at 2 years ago
22 Views
5 Apply
ChangZhou
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Job responsibilities
1. Training Work
Trainees: Primary and secondary distributors, sales team, chain channel store managers, and promoters.
§ Typical training scenarios: new product launches, new customer development, quarterly regular training
2. Online technical question answering
Service objects: end consumers, installers, primary and secondary distribution
Deal with typical problems: installation problems, links, video playback. Processing method: Email, Facebook, phone, chat software.
3. Offline technical support
Service object: primary and secondary distribution. Typical scenario: Resolve technical problems of primary and secondary customers; access to Viet for third-party platforms for OEM projects; resolve product quality issues
4. Translation -> Local materials
Localize product and marketing materials: Roadmap, Product/Company introduction material, Datasheet, manuals, videos
Localize product and marketing materials: General issues, quick installation manuals, operation videos
5. Product promotion and competition (20%)
Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions, new customer development, normal promotion, big promotion like black Friday
Main role: product presentation, technical solutions, sample booth setting, tracking product strategy and price of competitors
Job Requirements
3-year experience in the same position
Have deep knowledge in CE/IT/CCTV/Technology products
Familiar with technology, cellphone, home appliance industry
Qualifications
Bachelor degree of technical or related field;
Good English and Italian in reading, writing and speaking;
Good interpersonal, written oral communication and presentation skills;
Customer-oriented;
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