DESCRIPTION Student.com is the world's leading marketplace for international student housing, helping students find their perfect home abroad. This is NOT a cold calling role. All of our customer enquiries and contacts are driven from our partners or customers leaving their details on our website . No hard selling is involved, we build trust with our customers and provide value by offering the best accommodation option based on their needs. Main responsibilities: -Answer inbound calls, emails and live chat messages from students -Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat -Consult customers to understand their needs and empower them to make a purchasing decision -Build strong customer rapport through high quality written and oral communication, and by demonstrating excellent product knowledge -Manage knowledge about the booking process and all service options available for students -Complete all required administration and recording of sales through CRM system and other business systems -Build strong relationships with team members, and provide flexible and prompt support at all times

Essential skills and experience -Ability to speak, read, and write in English, Thai preferred -In-depth experience of selling to customers -Experience in telesales role working with sales targets and KPIs preferred -Consultative selling techniques -Bachelor degree or relevant work experience Candidate profile -Ability to build rapport, handle objections and close sales in English. Another language would be a bonus. -Someone who is able to influence and empower the customer to make a purchasing decision. -Excellent interpersonal and written/oral communication skills. -Ability to use multiple customer contact and online systems. Knowledge of Salesforce desired but not essential. -Excellent team player who contributes ideas for the success of the team. -Self-motivated, results oriented sales person with track record of delivering to targets. -Ability to manage different tasks at the same time. -Quick to learn and apply knowledge. -Resilient and consistent, with ability to bounce back from setbacks and remain focused on goals. -Flexible with regards to shift patterns and working hours. -Full training provided. -Currently based in Shanghai and eligible for have working visa in Shanghai.