Key Qualifications Fluent written and verbal language skills in English (required) Experience in a SaaS or other technology-related field that does B2B customer service This is a startup, so you need to work in a fast-paced, constantly evolving environment Demonstrated excellent performance in prior roles: Skilled at setting priorities and working to target timelines and metrics Being a team player: have a global view of the activity and backlog, and collaborate and communicate with other offices in China Coding skill is a plus Flexibility to work 5 days a week with most holidays

Description As SAAS Customer Service team member, you will: Support guest inquiries via live chat, email and other channels . This role is expected to be able to provide technical support to our client. Generate help center articles, FAQ. Identify emerging customer trends, suggest process improvements, and share feedback to enhance the customer experience. Coordinate and work cross-functionally to prevent and resolve critical issues.