SAAS customer service
15~20K CNY/Per month
Full-time
3~5 years
Refresh at 2 years ago
19 Views
0 Apply
Shanghai
Share
Job responsibilities
Key Qualifications
Fluent written and verbal language skills in English (required)
Experience in a SaaS or other technology-related field that does B2B customer service
This is a startup, so you need to work in a fast-paced, constantly evolving environment
Demonstrated excellent performance in prior roles: Skilled at setting priorities and working to target timelines and metrics
Being a team player: have a global view of the activity and backlog, and collaborate and communicate with other offices in China
Coding skill is a plus
Flexibility to work 5 days a week with most holidays
Job Requirements
Description
As SAAS Customer Service team member, you will:
Support guest inquiries via live chat, email and other channels . This role is expected to be able to provide technical support to our client.
Generate help center articles, FAQ.
Identify emerging customer trends, suggest process improvements, and share feedback to enhance the customer experience.
Coordinate and work cross-functionally to prevent and resolve critical issues.
Similar jobs
Search for your dream jobs
Job category
City or country
Company info
Also view
Sales Manager [Germany]
15~20K CNY/Per month
Full-time
Beijing
Zhejiang Deman Machine Co., Ltd.
Save job
0 Views
0 Apply
Refresh at 16 days ago
上海市国际学校初中双语化学、生物老师招聘
15~20K CNY/Per month
Full-time
Shanghai
Shanghai Bowai Education
Save job
0 Views
0 Apply
Refresh at 9 months ago
Baoshan district, Shanghai//Aug. 2026//International High School Music/Performance Art/Drama Teachers Needed in Shanghai (up to 36k RMB/m, fully paid winter/summer holidays)
15~20K CNY/Per month
Full-time
Shanghai
Shanghai Bowai Education
Save job
0 Views
0 Apply
Refresh at 9 months ago
Engineering Director Needed in China
15~20K CNY/Per month
Shenzhen
LL Corporation Ltd
Save job
0 Views
0 Apply
Refresh at a year ago
Elementary Education Specialist - Beijing China
10~15K CNY/Per month
Full-time
Beijing
GEOR Global Recruitment (Shenzhen) Ltd.
Save job
Headhunting
Refresh at 2 years ago
Online Customer Service
15~20K CNY/Per month
Full-time
Online
GEOR Global Recruitment (Shenzhen) Ltd.
Save job
Headhunting
Refresh at 2 years ago
Narrative Designer
15~20K CNY/Per month
Full-time
Guangzhou
GEOR Global Recruitment (Shenzhen) Ltd.
Save job
Headhunting
Refresh at 2 years ago
Foreign English Teacher for kindergarten or primay school
20~25K CNY/Per month
Full-time
Guangzhou
GEOR Global Recruitment (Shenzhen) Ltd.
Save job
Headhunting
Refresh at 2 years ago
Engineering or Service Engineer- Expat
25~30K CNY/Per month
Full-time
DongGuan
GEOR Global Recruitment (Shenzhen) Ltd.
Save job
Headhunting
Refresh at 2 years ago
Pilates Instructor
20~25K CNY/Per month
Full-time
Singapore
GEOR Global Recruitment (Shenzhen) Ltd.
Save job
Headhunting
Refresh at 2 years ago




