Japanese Customer Service (Protection Team) Manager Needed in ShanghaiAbout us:VA is the top online English learning organization, operating 365 days a year and 24 hours a day. VA is founded in 1998, and it has since experienced rapid growth with a large number of excellent consultants and top service. In March 2004, VA became the first group to launch an online platform for English learning. The Research Development team, centered in Silicon Valley, developed global cloud integration services. VA has a diversified curriculum, flexible course scheduling and global professional teachers to provide the most efficient live, online interactive language learning platform.Job Title: Customer Service (Customer Protection) Team Supervisor or ManagerOffice: Shanghai, ChinaResponsibilities:1. Liaise with customer & different internal dept independently to meet customer needs 2. Assist Director to lead the Customer Service team 3. Well handle customer complaints 4. Conduct Customer Satisfaction Survey 5. Assist manager in monitoring day to day operations; and in consolidating billing/forecast information for further analysis 6. Review working procedures & provide suggestions to improve effectiveness 7.Coaching new staff 8. Complete appointed job given by superiors at the right time and with good qualitySalary and benefit:Open to discussIf you’re interested in this job, please email us:***@***.***or***@***.***Best regardsHR

Requirements:1.Good communication skill with both external & internal groups 2.Over 4 years working experience about Customer Service and Personal management experience above 2 years. 3. Good skill of computer knowledge like Microsoft Outlook &MS Office Excel and MS Office Powerpoint. Other requirements:1. Japanese Person and Undergraduate Degree. Expatriates in Japan, and live in Japan for many years also welcome. 2. Strong sense of customer service, good command of English or Chinese 3. Japanese native language