1. Reception and reception of guests, check the work of receiving important guests.Handle guest complaints and file important complaints. 2. Assist hotel leaders and related functional departments to deal with various emergencies in the hotel. 3. Answer guests' inquiries and provide them with necessary assistance and services. 4. Familiar with the characteristics of the guests, actively solicit their opinions, and actively harmonize the relationship between the hotel and the guests. 5. Responsible for the signing, storage, finding and claim of guests' remains. 6. Assisted the cashier to solve the customer's account problems and handle the hotel property damage caused by the customer Lose job 7. Keep a complete and detailed record of any special things happened and handled during the duty period To the front office manager 8. Be responsible for sorting out guest complaints every week, sorting them out and giving timely feedback to the front office manager

1. Foreign personnel 2. College degree or above, good image and temperament 3. Be familiar with the management and service knowledge of the front office department, and have skilled service skills 4. Strong ability to deal with emergencies in front office and communicate with customers 5. I love service work and work steadily and seriously with strong dedication and sense of responsibility