1, Provide technical support to the company's employees and customers. This may include resolving technical issues, providing solutions, installing and maintaining software and hardware, and more. 2, When equipment or systems malfunction, you need to troubleshoot them in a timely manner to ensure proper operation. This may include diagnosing problems, fixing faults, replacing damaged parts, etc. 3, Provide technical training and support to the company's employees and customers. This may include providing technical documentation, training courses, online help, etc. to help employees and customers better understand and use the technology. 4, Regularly maintain and update the company's technology equipment and systems. This may include updating software, fixing bugs, optimising performance, etc. to ensure system stability and security. 5, Document the process and results of technical support and report progress and issues to supervisors. This helps the company to better understand the technical support situation and make improvements and decisions accordingly.

Job Requirements: 1, 5+ years of IT service or user support related work experience. 2, Proficient in the use of office software, such as word, Excel, Outlook, IBM Lotus Notes, etc.. 3, basic working knowledge of VMware, Windows 2003/2008/2012 / IBM Lotus Notes servers, file and print services, Active Directory, DHCP, VPN, TCP/IP, etc. 4, Experience in operating servers, network devices (including firewalls, routers, switches) and backup devices. 5, Familiar with Windows 7, 8 and iOS operating systems. (Familiarity with Windows 7, 8 and iOS operating systems). 6, Must be customer focused. 7, Excellent verbal and written communication skills with the ability to handle email in English. 8, Self-motivated, result orientated, good team analysis and interpersonal skills. 9, Conscientious and responsible, strong learning ability, proactive and high quality work.