1. Handle customer inquiries and complaints in Mandarin and English, and provide high-quality & efficient customer service 2. Collect and report problems from customer inquiries 3. Assist with emergency issues 4. Write FAQs to provide quick solutions to customers 5. Record daily in-game events, and review the event content 6. Any other customer service matters

1. Good at Mandarin and English conversation and writing 2. Good customer empathy and service consciousness 3. Good interpersonal communication skills 4. Good teamwork 5. Honest and polite 6. Accept work shifts on weekends