Summary

Work experience

• Ground Service Trainer

  Qatar Airways

  2023.12-Current

  (3 years)

  • Design and deliver training programs for ground service agents across check-in, boarding, baggage handling, and VIP/CIP services, ensuring full alignment with Qatar Airways service standards and SOPs. • Conduct induction and onboarding training for new ground service staff, covering Departure Control Systems (DCS), IATA regulations, dangerous goods awareness, and customer service protocols. • Deliver refresher training, conduct on-the-job coaching and performance audits, and update training materials to reflect evolving procedures, contributing to improved OTP, CSAT, and compliance outcomes.
• English Teacher

  Doha English Speaking School

  2022.06-2023.11

  (a year)

  • Planned and delivered English language lessons across multiple proficiency levels, tailoring lesson plans and activities to individual student learning needs. • Assessed student progress through regular evaluations and assignments, providing constructive feedback to strengthen reading, writing, speaking, and listening skills. • Developed engaging classroom materials and interactive activities to support language acquisition and sustain student engagement. • Liaised with parents and school administration on student progress, behavior, and learning plans, ensuring a supportive and collaborative learning environment.
• English Teacher

  Doha British School, Ain Khaled

  2019.12-2022.05

  (2 years)

  • Taught English language and literature to students aged 11–15, designing curriculum-aligned lesson plans that built reading comprehension, writing, and oral communication skills. • Managed classroom behavior and engagement across mixed-ability groups, applying differentiated instruction to support varying proficiency levels. • Prepared and graded assessments, tracked student progress against curriculum benchmarks, and provided timely, constructive feedback to students and parents. • Organized extracurricular activities, including reading and debate clubs, to build language confidence and foster a love of learning beyond the classroom.
• Trainer Advisor

  BMCE Bank

  2019.08-2019.11

  (4 months)

  • Trained new banking staff on retail and corporate account procedures, digital banking products, and customer service standards, supporting their onboarding and ramp-up. • Advised colleagues and clients on banking products, transactions, and digital banking services, ensuring accurate guidance and compliance with banking authority requirements. • Mentored advisors on complaint handling and complex escalations, contributing to high satisfaction scores and consistent service quality.

Educational experience

• AUPS University

  Business Management

  2019.08-2020.11

  (a year)

  Relevant Coursework: Organizational Behavior, Human Resource Management, Business Communication, Operations Management, Leadership & Team Management, Marketing Management, Strategic Management, Project Management.
• SIJILMASSA School

  in Business Management

  2017.09-2019.06

  (2 years)

  Relevant Coursework: Organizational Behavior, Human Resource Management, Business Communication, Operations Management, Leadership & Team Management, Marketing Management, Strategic Management, Project Management.

Languages

Certificates

Skills