Yuchen
Technical Consultant
MalePre-sales technical support/Solution/After-sales technical supportLive in United StatesNationality
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Work experience
Technical Consultant
GasPro Data Solutions2023.09-2025.12(2 years)• Led system integration and deployment projects for the energy sector,coordinating cross-functional technical teams to ensure successful project delivery and alignment with complex system requirements. • Conducted technical troubleshooting and root cause analysis for complex system configurations,resolving infrastructure dependencies to minimize downtime and ensure operational stability. • Translated complex client functional requirements into actionable technical solutions,managing project documentation and providing continuous technical support for ongoing operations.Project Engineer
Lead Intelligent Equipment2022.04-2023.05(a year)• Led a10-person cross-functional engineering team to provide24/7after-sales technical support and mechanical troubleshooting for16battery manufacturing process stations,consistently achieving100% monthly performance KPIs. • Executed on-site installation and Site Acceptance Testing(SAT)for2major equipment deployments; provided operational and maintenance training to the client’s team,directly contributing to elevated customer satisfaction. • Facilitated a full-line equipment retrofit project. Acted as the primary technical liaison,translating complex customer engineering requirements into actionable specifications for the internal design team and maintaining comprehensive project documentation. • Compiled project”lessons learned”by developing visual,IKEA-style troubleshooting guides(SOPs)and enhancing technical reporting workflows,which streamlined communication and reduced team overtime by70%. • Earned a formal commendation letter from a key client in2022for exceptional service delivery,rapid issue resolution,and proactive equipment maintenance.Project Engineer
Huawei Technologies2020.03-2022.04(2 years)• Managed the end-to-end deployment of2major data center infrastructure projects,overseeing vendor selection,hardware installation,and comprehensive system testing. • Facilitated cross-functional alignment among internal engineering teams and external vendors to meet critical delivery milestones,establishing an optimized issue-resolution workflow. • Achieved100%on-time project delivery,earning formal recognition from Huawei HQ for outstanding project execution and operational excellence.
Educational experience
Georgia Institute of Technology
MS Computer Science2026.01-Current(7 months)Chalmers University of Technology
MS Production Engineering2017.01-2020.01(3 years)
Languages
English
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Chinese (Mandarin)
Native
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