Yuchen

Technical Consultant
MalePre-sales technical support/Solution/After-sales technical supportLive in United StatesNationality
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Work experience

  • Technical Consultant

    GasPro Data Solutions
    2023.09-2025.12(2 years)
    • Led system integration and deployment projects for the energy sector,coordinating cross-functional technical teams to ensure successful project delivery and alignment with complex system requirements. • Conducted technical troubleshooting and root cause analysis for complex system configurations,resolving infrastructure dependencies to minimize downtime and ensure operational stability. • Translated complex client functional requirements into actionable technical solutions,managing project documentation and providing continuous technical support for ongoing operations.
  • Project Engineer

    Lead Intelligent Equipment
    2022.04-2023.05(a year)
    • Led a10-person cross-functional engineering team to provide24/7after-sales technical support and mechanical troubleshooting for16battery manufacturing process stations,consistently achieving100% monthly performance KPIs. • Executed on-site installation and Site Acceptance Testing(SAT)for2major equipment deployments; provided operational and maintenance training to the client’s team,directly contributing to elevated customer satisfaction. • Facilitated a full-line equipment retrofit project. Acted as the primary technical liaison,translating complex customer engineering requirements into actionable specifications for the internal design team and maintaining comprehensive project documentation. • Compiled project”lessons learned”by developing visual,IKEA-style troubleshooting guides(SOPs)and enhancing technical reporting workflows,which streamlined communication and reduced team overtime by70%. • Earned a formal commendation letter from a key client in2022for exceptional service delivery,rapid issue resolution,and proactive equipment maintenance.
  • Project Engineer

    Huawei Technologies
    2020.03-2022.04(2 years)
    • Managed the end-to-end deployment of2major data center infrastructure projects,overseeing vendor selection,hardware installation,and comprehensive system testing. • Facilitated cross-functional alignment among internal engineering teams and external vendors to meet critical delivery milestones,establishing an optimized issue-resolution workflow. • Achieved100%on-time project delivery,earning formal recognition from Huawei HQ for outstanding project execution and operational excellence.

Educational experience

  • Georgia Institute of Technology

    MS Computer Science
    2026.01-Current(7 months)
  • Chalmers University of Technology

    MS Production Engineering
    2017.01-2020.01(3 years)

Languages

English
Fluent
Chinese (Mandarin)
Native
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