(1 year 1 month) Responsible for backend payroll operations and employee data management for Indonesia region in a Shared Services Center (SSC) environment. Daily Key Responsibility • Achieved 100% of SLA resolution by ensuring accuracy of data and on time services delivery on processing transaction back-end tasks for employees’ HR related data in SAP and Workday system. • Collaborated and supported Business Group HR through stable and quality services, met high satisfaction from customers. • Provided training to Business Group HR to engage understanding and proficiency in business needs. • Prepared monthly payroll reports encompassing detailed summaries of employee movements, tax, and other pertinent financial information for customer review and compliance. • Completed monthly payroll runs, validated results, ensured data accuracy with the maintenance team, and prepared compliance reports for HR business partners. • Facilitated knowledge transfer (KT) sessions for new team members, enhancing team collaboration and productivity. Continuous Improvement Projects Participated in multiple User Acceptance Testing (UAT) projects, contributing to system improvements and operational efficiency by promptly identifying issues and escalating them with appropriate solutions.