Summary

Work experience

• Senior Account Manager

  MSI

  2022.05-Current

  (4 years)

  Duties and achievement: Assist with and review dealers satisfaction surveys, ensuring closed-loop actions are seen through. Identifying new business opportunities, such as generating leads, registering opportunities and accurately tracking to meet required goals. Exceed sales targets by 30% in consecutive, average sales price has been increased by 35%. Generated revenue increases of 30 – 35% in 2025 and 2026 1H over MSI monitor and Cubi product lines. Partners with marketing, sales and technology groups to implement business development strategy into specific initiatives. Developing strong relationships throughout the New and existing Channel Partners, Mwave, JW Computer, G-One Computer, Amazon, Costco, Auscomp, Compuworld, Umart, Computer Alliance, K.S. Computer, digiDirect, IT CAVE, PB Tech and Bing Lee, ensuring the compliance with the company Partner Program and fostering a well- developed relationship between all parties involved. Ensuring our products have great presentation within the retail shop front through weekly report submission with photographs in alignment without shop deco templates. Educating our partners in regards to our unique features and benefits and helping highlight promotions Ensuring the partners is focusing on the right products for their targets markets. Having direct customer contact, creation and development of customers combined with implementation of sales strategies, introduction of new products to customers and new markets. Developing strong relationships throughout the Channel Partners ensuring the compliance with the company Partner Program and fostering a well-developed relationship between all parties involved. Managing inventory, models planning, and stock forecasting with key partners to ensure correct stock requirements arrive on schedule Build and maintain strong relationships with distributors, integrators, and service providers while driving long-term account development. Increasing distribution of key brand items for permanent planogram space and seasonal displays and providing key support for all forms of marketing activities Own the full sales cycle, from prospecting and pipeline management to deal closure and revenue forecasting. Develop, manage, and execute sales strategies for the education vertical within the assigned state/region. Plan and execute integrated marketing campaigns supporting MSI's commercial and B2B business objectives.
• Account Manager

  ASUS Australia

  2021.07-2022.05

  (a year)

  (Business name: ASUS Australia Pty Limited) Duties and achievement: Generated revenue increases of 25 – 30% in 2021 Q3 and 2021 Q4 over OP lines. Increased and maintained the overall in house share in Australia Maintain strong business relationships with 20+ key resellers across Australia Managing online A+ content for dealers to help ensure we are delivering a premium experience to the end-user when looking at our products Gain in-depth knowledge of Asus’s product portfolio to enhance market positioning and competitive advantage Working closely with Country Product Managers and Marketing Team to develop areas of business for multiple product lines of key IT Components. Gather and analyse market feedback from partners to inform product development and marketing strategies. Ensuring the partners is focusing on the right products for their targets markets. Working with Marketing Team for promotional ideas and execution into different types of markets including (Commercial, Retail, and Channel). Develop new business in Channel, Commercial and SMB Strategic planning and forecast with internal product categories team and sales team. Build and execute joint business plans that deliver measurable results.
• Account Manager

  MSI

  2020.08-2021.07

  (a year)

  Identifying new business opportunities, such as generating leads, registering opportunities and accurately tracking to meet required goals. Developing strong relationships throughout the Channel Partners, Mwave, JW Computer, Dcomp, PC Market, PCC Computer, CX Computer, PC Byte, Auscomp, Compuworld, Umart, Computer Alliance, K.S. Computer, Wireless 1 and Capitol Computer, ensuring the compliance with the company Partner Program and fostering a well-developed relationship between all parties involved. Exceed sales targets by 20% in consecutive, average sales price has been increased by 25%. Generated revenue increases of 20 – 25% in 2020 and 2021 Q1 over laptop product lines. Work closely with internal teams, including marketing, product development, and customer support, to ensure alignment and effective communication with partners. Weekly conference calls with the internal team to discuss current states of business in each area. Weekly meeting and conference with all key accounts to discuss current market, and collect feedbacks. Ensuring the partners is focusing on the right products for their targets markets.
• Personal Banking Advisor / Personal Banker

  Westpac Bank

  2019.06-2020.08

  (a year)

  Identifying needs, goals and objectives of individual clients through conducting Financial Health Checks at an expert level – actively seeking home lending referrals to personal lenders in the branch Assisting both business and personal clients connect with the benefits from the comprehensive range of products and services the Westpac Bank can provide to suit their particular needs ( opening new account, credit card application, credit limit increase applications, personal overdrafts, personal loan, home loan maintenance)–which often required liaising with various specialists such as the mortgage lender, financial planner, and business banker Respond to internal and external queries such as potential home loan prospects in a timely and effective manner Creating exceptional customer experience for each individual customer with consistent 10/10 scores for CES scores Actively offer and supply customer’s appropriate products and packages, transactional options and general advice to meet their total financial needs
• Store Manager

  Smart Tone

  2018.02-2019.06

  (a year)

  Providing high level of administrative, strategic planning and operational support, research and advice to senior management on matters such as yearly planning, stock control, supplier relations and negotiation, facility management and information services Consulting with senior management to develop, plan, monitor and review the annual budget and regularly report to the management team Developing and implementing administrative, financial and operational procedural statements and guidelines for use by staff in the business Participating in the decision making activities of the management team, particularly with regard to providing input about the efficient and effective provision of corporate services to support the business operations Strong experience in motivating, coaching and leading a high performing team to ensure smooth business operations and the provision of accurate and timely information
• Product Specialist

  Product Specialist

  2013.03-2018.01

  (5 years)

  Product Specialist

Educational experience

• Macquarie University

  Master of Commerce in Business

  2010.09-2012.07

  (2 years)
• Hsuan Chuang University

  Bachelor of Business in Accounting and Financial management

  2002.09-2006.07

  (4 years)