Work experience

• Customer Support Specialist

  TELUS Digital

  2025.05-Current

  (a year)

  Deliver empathetic, efficient support for AIRBNB users Own and resolve complex issues by applying negotiation skills, critical thinking, and clear decision-making Escalate and report effectively Gather feedback and improve processes, submit improvement suggestions, and proactively participate in enhancing Airbnb’s service quality and customer experience
• Cabin Crew/Flight Attendant

  Emirates

  2024.05-Current

  (2 years)

  Ensuring Passenger Safety and Comfort: Overseeing emergency procedures, providing safety demonstrations, assisting passengers during boarding, and responding to any in-flight emergencies. Delivering High-Quality Service: Attending to passenger needs, serving food and beverages, and maintaining a welcoming and professional cabin environment throughout the flight. Compliance with Airline Standards: Adhering to Emirates' policies and regulations, performing pre-flight checks, and maintaining personal grooming and uniform standards.
• Airport Ground Staff

  Aviapartner

  2023.10-2024.05

  (8 months)

  Managing passenger check-in processes for Qatar Airways, TAP portugal, AirArabia, RyanAir.., verifying travel documents, assisting with baggage handling, and providing information on flight schedules and boarding procedures. Baggage Handling and ensuring the safe and efficient loading, unloading, and delivery of baggage, as well as managing cargo operations, including handling special items or fragile goods.
• Airport Driver/ Vallet

  Boxx'in Blagnac

  2018.01-2023.06

  (5 years)

  Vehicle Handling and Parking: Safely driving and parking passengers' vehicles in designated areas, ensuring that cars are parked in a secure and efficient manner, and retrieving vehicles when needed. Passenger Assistance: Greeting passengers upon arrival, assisting with luggage transfer, and providing transportation to and from terminals or designated airport locations. Maintaining Vehicle Security and Condition: Ensuring the safety and security of parked vehicles, checking for any damage before and after use, and keeping the vehicle clean and in good condition during transit.

Educational experience

• Joseph Gallienni high school

  automobile Vehicules Mecanic MVA

  2010.09-2013.06

  (3 years)

  repair cars

Languages

Certificates