Work experience

• Customer Care Representative

  Concentrix

  2023.01-Current

  (3 years)

  April-present Assisted customers with their requests regarding their banc accounts. Treated a wide range of customer requests. Sent emails in correspondance with the needs of the customers dealt with angry customers and managed their dissatisfaction assured the satisfaction of all customers
• English language teaching

  Freelance

  2022.01-2023.01

  (a year)

  Provided English lessons for young learners online and in person.

Educational experience

• Higher Institute of human sciences

  Master of Translation and Interpreting

  2022.09-Current

  (3 years)

  Participated in academic projects that involved translating and localizing content in various fields Participated in online interpreting sessions
• Higher Institute of Applied Studies in Humanities of Tunis

  Bachelor of Applied Studies: English Teaching

  2018.09-2021.07

  (3 years)

  studied teaching English as a second language and how to teach it. studied the how to make lesson and how to teach the target group according to their needs. applied the teaching pedagogy in real life classrooms

Languages