Reduced downtime by 65% in software, network, VPN, MDM tools, Microsoft 365, Azure Entra ID, ServiceNow, Jira, Slack issues Cut recurring issues by 90% in Teams, Intune, OneDrive, Slack applications Secured 900+ Windows OS, Linux OS, macOS devices using Jamf Pro, Azure Active Directory, and conditional access policies 8X endpoint deployment speed by reducing device provisioning time from 2 hours to under 15 minutes Achieved 98% SLA compliance by managing 800+ user accounts, inventory management, leveraging data recovery, software licensing, security groups Optimized onboarding security for new hires by implementing MFA, SSO, firewalls, reducing unauthorized access risks by 70%

Scaled product yield rate to 96% by optimizing network performance with Linux Troubleshoot Windows OS, macOS, Google Workspace, SaaS, Active Directory, Oracle Agile applications Minimized system defect rates by 35% to maintain 94% CSAT score for customers Managed users, asset inventory, data recovery, patch deployment, imaging process Configured Okta MFA, SSO, licenses, patching, and setup for 450+ user accounts

Troubleshoot user application issues & business analytics to 2.5X ROI Configured Windows and Google Ad campaign software & data tracking platform for 80+ digital marketing campaigns Accelerated issue resolution time by 4X by leveraging IT ticketing systems & project management tools to boost productivity Boosted website traffic by 230% by optimizing keyword optimization strategy