Work experience

• Fulfillment Operations Specialist

  vistaprint

  2025.01-Current

  (a year)

  - Monitor and analyze fulfillment performance based on On-Time-To-Customer (OTTC) KPIs - Use Looker and Snowflake to extract data and investigate delivery issues - Approve weekly invoices and perform UPS reconciliations - Collaborate with fulfillment partners to solve operational delays and escalate when needed - Support process improvements by providing root-cause analysis and performance insights
• Customer Care Specialist

  Vistaprint

  2021.03-2024.12

  (4 years)

  - Delivered high-level customer support via Zendesk and Salesforce for UK clients - Handled inquiries, complaints, and product/order-related issues with professionalism - Maintained satisfaction metrics and customer loyalty with empathy and problem-solving - Helped improve team quality and resolution rates by sharing best practices - Supported operational alignment between care and fulfillment when needed

Educational experience

• ESEN

  E-Commerce

  2013.11-2016.05

  (3 years)

  and I studied computer since since 2011 before university

Languages