Summary

Work experience

• recruiter

  Werner Odir Portillo Gomez

  2022.06-Current

  (4 years)

  Call, text & email Class A drivers from lead spread sheet Screen potential candidates for employment Qualify drivers and assist in hiring process Review industry updates, logistic carrier updates
• Team Lead

  JC Call Center, Remote

  2019.04-Current

  (7 years)

  Support Management with scheduling hours for staff Screen potential candidates for employment Provide sales staff support via automatic dialer cold calling customer and qualifying leads Assist with training of salesforce Manage payroll for Baja California team (Rosarito) Cold call senior citizens qualifying and offering Medical reviews with licensed insurance brokers Answer inbound calls for a CBD campaign providing customer and customer retention services.
• Hours Support

  One Call Care Medical

  2011.06-2018.01

  (7 years)

  Coordinate transportation and interpretation assignments with selected vendors Provide telephonic medical interpretation and provide after-hours support for various departments Supervise after-hours email queue File overnight report for management Schedule transportation assignments via UBER or LYFT for injured workers Answer inbound customer and vendor calls Researched potential service providers in the area and qualified them to be a part of our network assisting worker’s compensation patients.
• LVR agent / Customer Service

  Dell

  2007.09-2011.05

  (4 years)

  America Answer customer inbound calls and transfer caller to the appropriate department Assist customer with order tracking, returns, reimbursements, and order replacements Stay up to date with each Latin American customs laws and regulations Attend training seminars for up to date product knowledge and proper procedure focused on customer services experience improvement.
• Outside Sales Representative

  Ampac Tire Distributors

  2001.11-2007.04

  (5 years)

  Assist warehouse with monthly inventory Assist inside sales force with inbound call Cultivate potential prospects and assist with account set up with our network Wholesale tires and automotive equipment to our dealers Harvest account base for increase sales revenue Promote sales specials with all wholesale dealers Study market trends Responsible for maintenance of company vehicle and hardware tools provided Cypress College, Cypress California 9200 Valley View St, Cypress, CA 90630, Attended Cypress College focusing on General Studies while deciding on a specific career course Savanna High School - 301 N. Gilbert St Anaheim, CA 92801, Graduated class of 1993 References Jimmy Valencia 714 742-0549 Alexander Portillo 713 885-6103 Johnny Gomez 626 956-3684 Gabriel Perez 503 7874-7872

Languages