Work experience

• Senior Resident Advisor

  loyola marymount university - johns hopkins university center for talented youth (cty)

  2025.05-2025.08

  (4 months)

  Key Skills: Recruitment Coordination, Team Leadership, Records Management, Training, DEI Facilitation, Incident Response, Workflow Management, Problem Solving, Critical Thinking, Compliance, Reporting, Event Planning, Microsoft Office Suite, Evaluations Responsibilities: Served as a senior resident advisor (SRA) overseeing students enrolled in CTY Summer Program, ensuring program objectives centered on academic enrichment at the collegiate level were met and maintained; as well as overseeing subordinate staff daily operations to include the following: Directed the recruitment, onboarding, and daily supervision of 20+ residential staff supporting 300+ residents. Oversaw candidate placement and training to ensure equitable staffing and compliance with institutional standards. Maintained electronic housing and personnel databases to ensure up-to-date, accurate records. Conducted training for Resident Advisors on safety procedures, institutional policies, and Diversity, Equity, and Inclusion (DEI) topics. Liaised between operations, HR, and student support offices to streamline processes and resolve personnel issues promptly. Developed and distributed daily agendas for staff and hall meetings, promoting effective communication and coordination. Responded promptly and professionally to incident reports involving Resident Advisors or other community constituents, ensuring proper resolution. Assisted with weekly supply acquisition/procurement as deemed operational needs for the Residential team. Monitored inventory levels, conducted weekly audits, and maintained accurate records through data entry.
• ESL Teacher

  Education First (EF)

  2024.07-2025.04

  (10 months)

  Key Skills: Communication, Student Assessment, Program Representation, Data Tracking, Lesson Planning & Curriculum Development, Process Improvement, Classroom Management, Student Engagement, Language Acquisition Training Responsibilities: Served as an English Teacher providing differentiated instruction to diverse learners ages 2–18, enhancing literacy and communication skills through interactive lessons while contributing to community engagement and student recruitment initiatives. Delivered customized instruction to students ages 2–18, adapting to diverse learning needs and proficiency levels. Maintained detailed academic and attendance records, ensuring compliance with institutional requirements. Represented the organization at community events and parent outreach initiatives to strengthen engagement, promote the school’s brand, and drive overall regional enrollment growth. Collaborated with colleagues to create promotional materials and multimedia content showcasing student progress and school programs. Partnered with staff to improve educational quality, successfully contributing to curriculum updates and training.
• Senior Resident Advisor

  Johns Hopkins University Center for Talented Youth (CTY)

  2023.05-2023.08

  (4 months)

  Key Skills: Recruitment Coordination, Onboarding, Team Coordination, Personnel Records Management, Training & Mentorship, Policy Compliance, Conflict Resolution, Community Engagement, Report Writing, Event Planning, Team Supervision, Daily Agenda Write-Ups, Minutes Writing, Staff Evaluations Responsibilities: Served as a Senior Resident Advisor (SRA), providing direct supervision, policy enforcement, and program coordination for residential life staff and students to maintain a safe, inclusive, and compliant living-learning community. Assisted in the onboarding of residential advisors and students. Supported training and orientation programs covering institutional policies, safety protocols, and Diversity, Equity, and Inclusion (DEI) standards, enhancing staff readiness and retention. Maintained confidential personnel files, housing assignments, and scheduling records in compliance with organizational standards. Monitored housing compliance and conducted regular inspections to verify adherence to safety and procedural requirements, documenting findings and coordinating timely resolutions with facilities and administrative teams. Served as a liaison between administrative offices, housing operations, and student residents to address issues promptly and maintain a positive living-learning environment. Planned and executed more than 20 community-building and staff development events, promoting engagement, collaboration, and morale across a diverse residential population. Responded to sensitive student and staff incidents with professionalism, ensuring accurate reporting and appropriate escalation procedures. Recognized by senior leadership for exceptional communication, leadership, and reliability in supporting program operations and staff coordination.
• Store Manager

  Nicecream

  2019.04-2020.03

  (a year)

  Key Skills: Onboarding, Staff Supervision, Operations Management, Customer & Community Engagement, Marketing & Event Coordination, Inventory, Tasks Delegation, Communication, Catering, Trainings, Problem Solving Responsibilities: Served as Store Manager responsible for onboarding, and training employees while managing daily operations, inventory, and marketing initiatives to support customer engagement and business growth. Onboarded new employees, ensuring alignment with company culture and service standards. Conducted training sessions on customer service procedures, food safety, and compliance protocols, improving employee performance and retention. Served as primary liaison between store management, vendors, and regional operations to ensure smooth business coordination. Oversaw inventory control and procurement, reducing waste and optimizing resource use through weekly audits and order forecasting. Created and implemented local marketing initiatives, including community events and private events, to increase visibility and customer engagement. Developed promotional content to attract new customers and strengthen community relationships. Recognized by district leadership for strong team management, operational reliability, and contribution to revenue growth.

Educational experience

• Wittenberg University, Springfield, OH

  International Diplomacy and Chinese

  2020.08-2024.05

  (4 years)

  Dual degree in International Diplomacy and Chinese with a minor in Spanish

Languages

Certificates