Summary

Work experience

• Technical Support Manager

  Dolby Laboratories

  2021.01-Current

  (6 years)
• Senior Technical Support Specialist

  Dolby Laboratories

  2017.12-2021.01

  (3 years)
• Technical Services Manager

  Core Brands

  2016.06-2017.06

  (a year)
• Business Analyst

  Kaiser Permanente

  2015.12-2016.04

  (5 months)
• Sr. Manager of Customer Support

  Wargaming America

  2013.07-2015.06

  (2 years)
• Senior Manager of Customer Support and Service, Americas and Asia Pacific

  Mindjet Corporation

  2006.01-2010.01

  (4 years)
• Manager of Customer Support

  Mindjet

  2005.01-2006.01

  (a year)
• Senior Technical Support Engineer

  Mindjet

  2002.01-2005.01

  (3 years)
• Acquisitions Coordinator

  McGraw-Hill Education

  2000.06-2002.06

  (2 years)
• Editorial Assistant

  IGN Entertainment

  2000.04-2000.09

  (6 months)

Educational experience

• San Francisco State University

  Journalism

  2000.01-2002.01

  (2 years)
• Sonoma State University

  Bachelor of Arts (B.A.), English

  1991.01-1996.01

  (5 years)