(1 year 10 months) • Lead and manage a team of service engineers, ensuring effective coordination of maintenance, repair, and installation activities. • Plan, schedule, and oversee all service operations, including preventive maintenance, troubleshooting, diagnostics, and corrective repairs. • Drive continuous improvements in service quality, team productivity, and overall operational efficiency. • Maintain and enhance strong customer relationships through clear communication, timely service delivery, and proactive support. • Handle customer complaints and escalated issues with urgency and professionalism to ensure high satisfaction levels. • Provide hands-on technical guidance and mentorship to service engineers for resolving complex machinery and automation system issues. • Collaborate with customers on customized automation solutions, including system design, development, and commissioning. • Coordinate with suppliers and OEM partners on equipment design specifications, software applications, and technical integration. • Develop and implement service strategies, SOPs, and best practices to improve service consistency and quality. • Monitor and analyze service performance metrics to identify trends and implement corrective actions. • Conduct regular team meetings, technical sharing sessions, and performance reviews to support professional development. • Support sales and pre-sales teams by providing technical insights, attending customer meetings, and assisting with equipment specifications. • Ensure compliance with all safety standards and regulatory requirements during service operations. • Manage service inventory, tools, and spare parts to optimize resource availability and reduce downtime. • Prepare detailed service reports and present updates to senior management on operational performance and customer satisfaction.

(5 years 8 months) • Service and support for Laser Marking and Plasma machine. • Support customer for equipment set-up and installation of new machines. • Support customer new product recipe setup and define parameter. • Support customer for engineering eval run. • Provide technical training for customer. • Work together with software engineer for software testing or problem. • Attend customer complaint and help troubleshooting on machine problem. • Liaise with customers on all service related jobs and ensure customer satisfaction.

(2 years 4 months) • Lead a team of technician in daily troubleshooting and maintenance machine uptime. • Lead a team of PM technician for weekly, monthly, quarterly and yearly machine preventive maintenance activity. • Monitoring & analyze MTBA, MTBF and OEE and work on continue improvement. • Responsibility & drive for productivity, UPH, Machine utilization improvement. • Responsibility in maintaining and improve on quality and machine poka-yoke design and control. • Maintain and control spare part usage. • Review & update documentation eg. OCAP, WI, Machine check list and Machine FMEA. • Support for production ramp by new machine setup & qualification, process / machine transfer & relocation. • Establish training material, OPL or SOP and conduct training to operators & technicians. • Work closely with Process, Product Development, PI, PO and R&D for new product/process setup and yield improvement. • Support internal audit & customer audit and response on audit findings. • Responsibility and handle for all EOL equipment

(3 years 4 months) • Service and support for Protec dispensing and spray coating machine. • Lead a team of support engineer and arrange daily schedule. • Support customer for equipment set-up and installation of new machines. • Support customer new product recipe setup and define parameter. • Support customer for engineering eval run. • Provide technical training for customer. • Work together with software engineer for software testing or problem. • Helping customer improve product quality. • Attend customer complaint and help troubleshooting on machine problem. • Liaise with customers on all service related jobs and ensure customer satisfaction.

(5 years 9 months) • Installation & commissioning, service & repair of Scanning Electron Microscope (SEM) and Energy Dispersive Spectrometry (EDS) equipment. • Scheduling of inspections and preventive maintenance. • Troubleshooting, repairing and conducting end-user training on equipment. • Liaise with customers on all service related jobs and ensure customer satisfaction. • Be an internal auditor for the company.

(1 year 2 months) • Provide equipment engineering support to production line. • Improve existing equipment in order to increase machine reliability, yield and quality Manage equipment calibration and asset control. • Update document for product change. • Prepare program for SMT machine.