Tata's Resume

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Building Keemart

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Building Keemart
Keeta
2025.12-Current
(5 months)
in GCC (Keeta / Meituan) Saudi Arabia Leading the end-to-end launch and scale-up of Dark Store & Last-mile Operations for Keemart’s high-velocity Q-commerce network across Saudi Arabia. • Leading multi-city operations across zones, building scalable0→1→NDark stores & Last-Mile network • Driving store launch readiness including infrastructure, manpower planning, SOP creation, and go-live execution • Scaling the last-mile rider network to meet aggressive SLA and peak demand (Ramadan readiness) • Owning daily order volume planning, workforce planning, and productivity metrics across stores • Improving rider efficiency, delivery performance, and customer experience through data-driven operations • Implementing Lean Six Sigma and continuous improvement initiatives across store operations • Managing cross-functional stakeholders (DC, Category, Procurement, Tech,HR, Facilities, Fleet, Vendors) • Driving cost optimisation and operational excellence in a fast-scaling Q- commerce environment
Deputy General Manager- FC & Logistics Operation
Wakefit
2024.05-2025.11
(2 years)
Hosur, Tamil Nadu, India Scaling Lean & Efficient Operations across B2B, D2C, B2C, M2C & Export Channels (including Amazon & Q-Commerce) Spearheaded the scaling of Fulfilment Center & Logistics operations for India’s largest furniture & home furnishings manufacturer, managing end- to-end supply chain — from Mother Warehouse to First, Middle & Last Mile operations, including network design, cost transformation, demand planning, and retail operations. Cost Leadership: Implemented strategic cost transformation projects that delivered a 15% reduction in operational expenses, strengthening bottom-line profitability. Operational Excellence: Drove Lean and TPM initiatives, resulting in a 20% improvement in efficiency and a 30% reduction in lead times, enabling faster customer deliveries and smoother market expansion. Partnered with cross-functional teams to align network design and demand planning with growth ambitions across domestic & export channels, including Amazon and Q-commerce networks. As part of monthly S&OP process, consistently and proactively interact with sales and e-commerce teams to aid in developing company’s production plan.
Sr.Manager -Building GoStor.com Central Logistics & SCM Ops &
Arzooo
2023.07-2023.11
(5 months)
职位:Process Design -PAN India India PAN India Supply Chain & Operations Leadership Supply Chain | Warehousing | Logistics | P&L Ownership | Vendor Management | Technology Enablement End-to-End SCM Ownership: Responsible for PAN India supply chain management, covering processes, compliance, vendor development, procurement, logistics, distribution, warehouse management, inventory control, and planning (WMS-driven). P&L Leadership: Drove zonal P&L, achieving a 5X MoM revenue increase and scaling operations to ⚙90 Cr+ monthly revenue with 50–2000+ daily orders. Network Expansion: Managed 26 warehouses across India, serving 16,000+ pin codes, with full oversight of inbound, outbound, inventory, and returns operations. Digital Transformation: Released an Android App (100K+ downloads) that boosted customer engagement by 100% and added ⚙60 lakh/day in revenue. Operational Excellence: Implemented a new inventory management system, reducing stockouts and improving inventory turnover, resulting in higher efficiency and customer satisfaction. Cost Optimization: Introduced a vendor management strategy that lowered procurement costs and improved supplier performance, driving process excellence. Delivery Performance: Managed first mile, middle mile, and last mile operations — cut SLA delivery times from 8 days to 4 days during festive peak. KPI Management: Monitored and improved key KPIs including Order-to-Ship, Ship-to-Deliver, Perfect Orders, Dock-to-Stock (D2S), and Stock-to-Dock (S2D), ensuring SLA adherence and best-in-class fulfillment. Process Improvement: Proactively drove Lean projects and continuous improvement initiatives to improve warehouse/distribution metrics and reduce Cost per Delivered Shipment (CPDS) without compromising service levels.
Building City Operations & Expansion
Zepto
2021.11-2023.07
(2 years)
Bangalore Urban, Karnataka, India Q-commerce ,Rapid grocery delivery in 10 mins. Responsibilities: - The City expansion plan for the opening of new stores ranging from 01 to 50 Dark stores throughout the city, along with the leadership of the fulfillment center and dark store operations launch. - Overseeing the team's operations for every Dark store in the city. As newer systems and procedures are being rolled out or implemented, assist the city and central team and collect input. - Building Strong Dark Store Supply chain & Last mile network team: Managing the Dark store and rider operations of the city. Ensure adequate supply of riders as per demand plan. - Successfully training, onboarding & payout management of riders and Associates; building value proposition through different activities, partnerships or benefit offerings. - Driving Metrics like Orders per hour (OPH), Earnings per hour (EPH) and Cost per order both last mile and Dark store Operation; High performance & customer focused culture: Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Lead KPIs metrics related to speed, reliability, customer experience, cost as per business alignment. - Creating and implementing SOPs with the needs of the customer in mind. Create a continuous improvement culture by utilizing lean techniques, Gemba Kaizen, and additional productivity-boosting resources. - Leading to innovations with speed: Find practical and simple solutions to complex problems without sacrificing quality or core functionality. Run experiments that will challenge our assumptions and make Zepto better. We have the tools to do things that have never been done before and the freedom to fail fast. Achievements: • Received “Zepto ACE Award” Torch bearer & Role model for run a efficient operations • Zepto Maha Muquabula competition Won 2nd Prize in Bangalore city level 职位:Building MH Operations (Founding team) November 2021 - December 2021 (2 months) Bengaluru, Karnataka, India • Built Bangalore 1st Zepto’s Mother Hub operations from the ground up, establishing a robust First-mile fulfillment backbone. • Led the end-to-end setup, including facility layout design, manpower onboarding, and process blueprinting. • Achieved consistent 99%+ SLA adherence while optimizing cost per shipment, enabling rapid city-wide expansion. • Successfully scaled operations within months, demonstrating efficiency and significant business impact.
Sr.Manager - FC Operations & Expansion & Process Excellence -
WareIQ
2021.06-2021.11
(6 months)
职位:South Zonal Head (YC S20) Bengaluru, Karnataka, India Responsibilities: -Led to end-to-end Inventory efficiency, finance control, minimizing inventory losses and ensuring inventory variance within the budget; planned outing for new Fulfillment centers with design to maximize throughput and optimize operational process to deliver best performance from scratch. -Supported ramps up and stabilization of new facilities in consultation with zonal and regional team across Bangalore, Hyderabad and Chennai; drove Inventory management principles and policies and continuously optimize the processes related to Inventory -Manage a team of high performing individuals dedicated to delivering functional expertise in Fulfillment Center Operations and building and delivering long term road map for the asset in areas of Inventory Management, Process control and Optimization, Cost reduction and central support. -Ensured that an accurate and current listing of all required permits and license requirements at Central, State & Municipal level is maintained. - Retrieved, analyzed and monitored FC performance at a Zonal level on a weekly basis, also driven action points with Zonal teams for improvement and Facilitate in Problem solving - Monitored and drove all Non-Compliance audit points to closure in coordination with all External and Internal stakeholders for all Audits. - Coordinated with All clients and helped them for Onboarding Amazon Seller Flex and Flipkart Seller Flex and Timely fulfill the Inventory and meat the SLA of Amazon and Flipkart channels - Maintained End to End Logistics and Warehousing requirements of all brands and clients acquired in Hyderabad, Chennai and Bangalore; supported 3PL Partners and Vendors with process expertise to facilitate performance and cost control. - Responsible for International shipments Achievements: - Successfully launched same day delivery for all clients small and big shipments across Bangalore zone - Set up more than 30 clients Fulfillment Ops, WMS/ OMS across Bangalore, Hyderabad and Chennai
Project Lead- Fullfilment Center Set up
Flipkart
2021.02-2021.06
(5 months)
Bengaluru, Karnataka, India 职位:Operations-Fulfillment Center and Returns Center July 2019 - June 2021 (2 years) Bengaluru, Karnataka, India Walmart Group (Flipkart) – Fulfilment & Return Center Operations Supply Chain | Warehousing | Inventory Management | Planning At Flipkart, I had the opportunity to lead large-scale Fulfilment & Return Center operations and contribute to some of India’s biggest supply chain moments. -Festive Scale-Ups: Successfully managed India’s two largest Big Billion Day (BBD) sales, ensuring smooth operations and on-time customer deliveries. -Pandemic Innovation: Designed and implemented the PBDH process during Covid-19, enabling faster and safer deliveries at a time when speed mattered most. -High-Volume Operations: Led the Outbound function, processing over 5 lakh+ units per day, and managed 75 lakh+ units of inventory with >99% accuracy. -FMCG Expansion: Built and launched FMCG inventory operations to serve the nation during Covid-19, ensuring uninterrupted essentials supply. -People & Diversity: Built diverse teams, hiring and training both EDAB & female employees, strengthening workforce inclusivity. -Continuous Improvement: Recognized as the highest Kaizen creator in South Zone, driving multiple lean projects and SOP enhancements. -Process Excellence: Reduced Dock-to-Dispatch (P2D) cycle time from 60 mins to 55 mins, boosting throughput and efficiency.
Manager-Contract Logistics Operations at Honda Motorcycle and
Yusen Logistics
2018.11-2019.07
(9 months)
职位:Scooters India Pvt.Ltd Bangalore India Managed HONDA South Regional Distribution Center (5 Lakhs Sq.ft FGWarehouse Operation) 1. Designed warehouse operations layout and capacity planning for two- wheeler scooters and motorcycles warehouse, ensuring efficient utilization of space and resources. 2. Maintained continuous focus on inventory management, adhering to HMSI standard MTOC and FIFO principles, and achieving 100% accuracy in stock management. 3. Initiated process excellence initiatives focusing on lean methodologies, quality improvement, and implementing 5S practices to streamline operations. 4. Implemented various process improvements to optimize costs and reduce operational expenses, contributing to overall cost optimization. 5. Conducted Gemba audits, safety audits, and quality audits to maintain warehouse maturity standards and ensure compliance with operational procedures. 6. Fostered a culture of warehouse safety through continuous training and involvement of floor-level operators in safety initiatives. 7. Introduced Kaizen methodologies for continuous improvement in warehouse operations and implemented Kanban systems to reduce packaging material costs. 8. Increased productivity by leveraging lean tools and methodologies to streamline workflows and eliminate waste. 9. Served as Warehouse Operations Manager, Inventory Controller, and Logistics Controller for HMSI supply chain operations, overseeing end-to-end logistics and warehouse management processes. Achievements at Honda Motorcycles & Scooters India Pvt Ltd • Maintained 100% FIFO (First-In, First-Out) vehicles delivered to customers, ensuring timely delivery and inventory rotation. • Achieved zero frame mismatch delivery to customers, demonstrating precision and accuracy in order fulfillment processes.
Assistant Manager - SCM Operation & Lean Warehousing
GXO Logistics, Inc.
2018.02-2018.11
(10 months)
职位:LDC & RBIC (Automotive Aftermarket) Bangalore India Products: Automotive Electronic and Electrical spare parts, Bosch Machineries, Bosch Batteries, and Bosch Lubricants. Strategic Leadership & Global Exposure Spearheaded the rollout of Business Service Warehousing Concepts with SOPs across India, ensuring standardization and operational excellence. Deputed to Pune with training from Bosch Germany experts, gaining global exposure in warehouse automation, skill matrix design, quality standards, tender management, and infrastructure development. Process Excellence & Lean Initiatives Developed benchmarking processes for space utilization, inventory control, lean warehousing, and claims handling. Designed and implemented Lean Warehousing models, shipment control boards, inbound/outbound tracking systems, and flow-oriented layouts to drive efficiency. Streamlined returnables management, value stream mapping, and retrieval time reduction through structured warehouse maturity models. Strategic Projects & Cost Management Implemented warehouse consolidation strategies using Gravity Analysis and developed warehouse footprints across India. Built cost baseline and allocation models for new establishments, strengthening financial control and P&L visibility. Successfully integrated new businesses into existing hubs, driving smooth onboarding and operational synergy. Technology & Innovation Implemented RFID and integrated remote scanning solutions to digitize warehouse processes. Hands-on expertise with SAP WM/SD modules, enabling ALPE scan in hub warehouses to support GIT supplies for MSIL. Developed “OptiSpace” mobile warehousing app, enhancing visibility, utilization, and productivity. Strong track record in WMS creation, framework design, plant codes, and master data management
Officer-SCM Operations
TVS Supply Chain Solutions Limited India
2017.06-2018.02
(9 months)
TATA Motors Ltd PVBU - South Regional 职位:DC (Automotive Aftermarket) Bangalore TATA Motors Limited – PVBU (Automotive Aftermarket Business) Supply Chain | Warehouse & Logistics | Vendor Development | Customer Service In this role, I managed end-to-end Aftermarket Warehousing (AMWH) operations for TATA Motors Passenger Vehicle Business Unit (PVBU), overseeing receipt, unit consolidation, binning, inventory planning & control, quality management, vendor development, sales, and dispatch. Key Contributions & Focus Areas: Supply Chain Management: Streamlined inbound & outbound flows, ensuring availability of critical spares (VOR) and improving service levels. Warehouse Operations: Led receipt, consolidation, binning, and quality checks to ensure accurate inventory flow and reduce stock discrepancies. Inventory Planning & Control: Designed and executed inventory strategies to maintain optimum stock levels and reduce obsolescence. Vendor Management & Development: Worked closely with suppliers to ensure quality compliance, improve lead times, and strengthen vendor relationships. Dispatch & Logistics: Directed dispatch operations and transport management, ensuring on-time delivery to dealers and customers. Customer Service & VOR Fulfilment: Ensured Vehicle Off-Road (VOR) parts were prioritized, improving customer satisfaction and uptime. MIS & Reporting: Delivered data-driven insights to leadership on inventory, dispatch, and SLA performance for better decision-making. People Leadership: Managed cross-functional teams, improving productivity through training, coaching, and lean initiatives. Page 10 of 13 职位:Officer-Supplier Quality and Vendor development and Logistics Ops- 职位:TATA Motors Ltd PVBU August 2016 - February 2018 (1 year 7 months) Bangalore India TATA Motors – Supplier Quality Engineer & Warranty Specialist Supplier Quality Management | Warranty Engineering | Process Excellence At TATA Motors, I managed the quality performance of 34 suppliers across critical automotive commodities including brakes, clutches, lamps, body parts, cooling modules, shocks, struts, hoses (reinforced & non-reinforced), air filters, and fasteners. I worked with leading Tier-1 partners such as Valeo, Brakes India, Nexteer, Mando Automotive, 3M, Sundaram Fasteners, Inzi Controls, Luk India, SKF, Denso, Continental, TE Connectivity, Autoliv, Rane Madras, and IFB. Key Contributions: Supplier Quality Management: Classified new parts/part changes by risk, approved change notifications, and ensured compliance with TATA Motors specifications. Process Sign-Offs: Led 10+ Part Process Sign-Offs (PSOs) to validate supplier readiness and maintained part data systems with 100% compliance. Advanced Quality Planning (AQP): Guided suppliers in developing & maintaining AQP frameworks to improve long-term quality performance. Problem Solving & Corrective Actions: Directed suppliers to resolve recurring part issues using 5-Why, PDCA, Fishbone analysis, and mistake-proofing. Coordinated corrective actions for yard holds at TATA Motors assembly plants. Supplier Development: Conducted supplier assessments & improvement projects, mentoring suppliers to meet quality targets and close gaps effectively. Warranty Engineering: Monitored warranty claims using TATA’s warranty systems, identifying true root causes. Page 11 of 13 Participated in warranty part reviews with engineering teams & suppliers. Conducted 8+ Warranty Assessments, evaluating supplier capabilities in manpower, process, and facilities. Co-developed the Warranty Assessment Tool, which streamlined quality audits and supplier accountability.
Operation Trainee - Factory Production and Supply Chain
TVS Motor Company
2011.06-2012.06
(a year)
Mysore,Karnataka,India TVS Motor Company – Engineering Services Group Quality Control | Product & Process Improvement | Engine Assembly | Customer Service At TVS, I gained comprehensive experience in engine assembly quality, vehicle assembly process improvements, and customer complaint resolution, while driving zero-defect initiatives and supplier quality improvements. Key Contributions: Ensured quality control of two- and three-wheeler engine assembly with a strong focus on zero-defect output. Partnered with R&D to conduct trials and implement product design improvements for better reliability and performance. Introduced Poka Yoke solutions, converting “cannot check” parameters into measurable checks and transforming subjective measurements into objective ones. Simulated field failures with QAD and validated process/part design improvements before mass production. Analyzed and resolved daily line rejections and supplier part defects, initiating corrective and preventive actions. Page 12 of 13 Led Process Audits and drove TPM (Total Productive Maintenance) initiatives as part of the QM pillar. Trained and mentored Quality Concept Circle Teams to build a culture of continuous improvement. Spearheaded customer complaint resolution, driving design and process changes for higher satisfaction. Key Achievements: Improved Apache & Scooty engine direct pass rate by 95%, drastically reducing defects. Eliminated Apache engine rattling & vibration issues with a primary gear design change. Reduced engine assembly rework for Apache & Scooty models through process improvements. Developed Engine CKD project, including layout, packaging standards, and quality systems.