Work experience

• Customer support agent

  Transcome

  2025.01-2025.01

  · Managing inbound and outbound customer interactions through various communication channels (phone, email, chat). · Assisting customers with account inquiries, transactions, security protocols, and technical support for online banking services. · Educating customers on features and functionalities of online banking, helping them navigate the platform. · Providing clear, empathetic, and solution-oriented communication to ensure a positive customer experience. · Ability to work under pressure and handle sensitive customer information with confidentiality.
• back up service agent

  Outsourcia

  2025.01-2025.01

  Technician Dispatch & Coordination: · Assigned and monitored daily tasks for field technicians across multiple client accounts (Arjo France, Nidek France, Schneider Electric, etc.), ensuring timely service delivery. · Managed real-time communication with technicians via phone/email to troubleshoot delays, prioritize urgent requests, and update clients on progress. · Maintained an on-call schedule to guarantee 24/7 coverage for critical client needs. Client Relationship Management: · Served as the primary contact for corporate clients, addressing service inquiries, escalating issues, and providing status reports. · Ensured strict adherence to SLAs (e.g., response time within 2 hours, resolution within 24 hours) and documented compliance metrics. · Collaborated with client IT/operations teams to align service priorities and streamline workflows. LEADERSHIP EXPERIENCE
• Mutual health saleperson

  Etic Assurance

  2024.01-2024.01

  · Interact with providers. · Inputting member and provider information into compagny system · Describe the social security rules and the processes that are covered. · Answer their questions about the guarantees and claims. · Managing and administering health benefits, including enrollment, eligibility verification. · Sending personalized quotations by eamil. · Advice and convince clients depends on their medical situation. · Providing and managing the payment process. · Describe the group's health insurance status and rules. · Explaining the timelines and reimbursement process. · Respond to complaint emails and relaunch the covering service.
• Customer care representative

  Teleperformance

  2022.01-2022.01

  Operation : Orange france / technical and commercial support · Report internet network incidents to clients. · Resolve technical issues on their virtual and physical SIM cards. · Make follow-up sessions to assess the network quality with clients who are experiencing technical issues in their industries. · Help consumers manipulate their phones in order to raise the standard of the telephone network. · Verify their internet consomation. · Describe the mobile phone warranties before purchasing. · Offer mobile insurance. · Provide promotional gifts to clients who haven't used the internet for a predetermined amount of time. · Follow the procedure of phones that are sent for maintenance. · Track phone orders sent to customers.
• Artistic Manager

  Rotaract

  2021.01-2021.01

  · Strategic planing : developing and implementing career plans that align with the artist's goal, including long-term vision and short-term objectives. · Organizing creative volunteer projects for the members · Overssing the planing, coordination, and execution of various artistic projects such as tours, exhibitions and collaborations. · Handeling financial matters, including budgeting and tax compliance. · Effective communication with artists, team members and industry professionals.
• Customer service representative

  Assist Digital

  2020.01-2020.01

  Operation / flights and hotel rooms booking · Checking clients calls and emails · Responding to client’s questions about the reservation, payment and take their contact information · Plan with them a meeting to explain the program and the advantages of the trip. · Advice clients depends on the situation and give them our best sellers. · Guarantee clients’ satisfaction with the product · Follow up client’s activities and their prices. · Explain our offers with details, programs and activities. · Attend trainings sessions and conferences.

Educational experience

• institut superieur des beaux-arts de tunis

  in plastic and visual arts

  2019.08-2022.07

  (3 years)

  ⦁ Art Theories and ethics : In-depth exploration of different art theories, and artistic movements and currents. ⦁ Art technics : Intensive training in diffrent formal elements of the work, including line, medium, color, light, space, composition, and style. ⦁ Visual experience : Assisting in art exposition and research their work, besides palnning interviews with diffrent artists (photographes, painters, ceramists etc..) and learn more about their visual experience. ⦁ Plastic practice : Practical training in professional standards, handle a variety of materials, experiment with different textures, and learn how to become innovative.

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