Customer Service Officer at Capitalmaster Pte Ltd with expertise in customer support and IT systems.. I am an experienced professional with a strong foundation in semiconductor supplier quality engineering and process management, having spent over 30 years leading global teams, driving operational excellence, and ensuring compliance across complex manufacturing supply chains. In 2019, after my retrenchment and the onset of the COVID-19 pandemic, I embraced change by upskilling through Six Sigma, RPA, Cybersecurity, Digital Transformation, and Generative AI certifications. This pivot allowed me to transition into the IT support and customer service field, where I’ve since built hands-on expertise in help desk operations, digital tools implementation, and customer engagement. Today, as a Customer Service Officer with Capitalmaster Pte Ltd, I blend my deep experience in process improvement and quality systems with new skills in IT support, automation, and digital transformation. My role bridges customer needs, technology solutions, and business processes — equipping me to thrive in the evolving digital economy. I am particularly passionate about leveraging emerging technologies like AI and automation to enhance efficiency, improve customer experience, and drive business transformation. With a proven track record of resilience, adaptability, and results-driven leadership, I am excited to contribute to organizations that value both operational excellence and forward-looking innovation.