Summary

Work experience

• Bilingual Senior Professional Services Consultant

  Lexmark Canada

  2010.11-2015.07

  (5 years)

   Work closely with Lexmark’s large account sales force to identify where applications and solutions could improve customer’s business efficiency and reduce operating costs  Knowledge of different business processes acquired through various consulting projects performed for strategic customers especially in the Banking and HealthCare industries  Present business cases and assessment findings to all levels of management  Assisted with large-scale implementations and assessments at customers’ sites throughout Canada  Lead Consultant, managing several large-scale consulting projects (2000+ assets) such as Bank Of Montreal, Bank of Nova Scotia and Facilicorp
• Bilingual Client Care Professional

  Lexmark Canada

  2009.11-2010.10

  (a year)

   Track and expedite orders, provide quotes, process orders, provide sales literature, process returns and replacement shipments, assist in collections  Customer service in both English and French  Continuous Product Learning
• Bilingual Pension Benefits Specialist

  Ontario Teachers' Pension Plan

  2008.07-2009.11

  (a year)

   Responsible for the review, negotiation, set-up, registration of any defined contribution pension  Investigated and resolved complex compliance testing  Pension calculations, cheques preparation and review  Assisted with defined contribution plan administration, including wire transfers, data files and audit of contributions
• Recruiter

  Bilingual Target

  2008.05-2008.07

  (2 months)

   Conducted marketing calls to develop personal portfolio  Expanded candidates database through advertising, networking and recruiting  Pre-screened and interviewed potential candidates based on employer’s requirement  Conducted background and reference checks on candidates

Educational experience

• McMaster University

  Commerce

  2004.09-2008.04

  (4 years)

  Bachelor of Commerce (Finance and Accounting) with Minor in French