Steven

Regional Quality and Sourcing Manager
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Work experience

  • Regional Quality and Sourcing Manager

    Seats and Sofas B.V.
    2010.01-2025.03(15 years)
    (15 years 3 months) KL • Facilitated the sourcing of reliable new suppliers, innovative designs, and materials for existing models and new model development, enhancing collection offerings and supplier network. • Conducted comprehensive market due diligence to support company’s strategic decision-making, ensuring accurate and actionable insights for the company’s strategies. • Negotiated with all suppliers to secure optimal contract terms, such as compensation and discounts, specific materials for quality improvement, pricing, delivery schedules, extra spare parts, and warranty provisions. • Coordinated with all suppliers to proactively address potential delays, ensure suppliers adherence to agreed-upon shipping schedules, reducing delays and improving overall supply chain efficiency. • Resolved conflicts, misunderstandings, and disputes between the company and suppliers, ensuring effective communication and maintaining strong professional relationships. • Collaborated closely with suppliers' R&D teams to develop new design models in alignment with company requirements and standards, ensuring new models were completed within specified deadlines. • Conducted on-site Quality investigations, to ensure our both old and new suppliers always compliance with our company quality standards. • Managed the QC team by overseeing their schedules, daily report and performance, handling their claims and expenses, and ensuring team high levels of motivation and job dedication. • Coordinated all details schedule, visitors pass, foods, hotel accommodation and transportation arrangements for colleagues traveling from headquarters in Netherlands to China, ensuring seamless smooth travel arrangement
  • International Export Sales Director

    Longmax (H.K) Co.Ltd
    2005.05-2010.12(6 years)
    (5 years 8 months) • Established and Managed Business: Launched and led a successful international furniture trading business, overseeing all aspects from inception to daily operations. • Sourcing & Supplier Relations: Identified and negotiated with suppliers in China, sourcing high-quality furniture models that meet international clients standards. • Quality Control: Implemented stringent quality control processes to ensure products met rigorous quality and safety standards before export. • Market Expansion: Developed and executed strategies to enter and grow in new markets, leveraging extensive industry knowledge and trade exhibition insights. • Logistics & Operations: Coordinated global logistics and supply chain operations to ensure timely and efficient product delivery to international clients. • Client Management: Built and maintained strong relationships with global clients, providing exceptional customer service and tailored solutions to meet diverse needs.
  • Assistant General Manager

    FIORI (Dongguan) Furniture Manufacturer Co Ltd
    2004.03-2005.05(a year)
    (1 year 3 months) • Manage the day-to-day operations of the factory, including finance, marketing, production, store, purchasing, shipping, administration, and human resource department. • Work closely with suppliers to ensure timely delivery of materials, consistency of quality of materials delivered and maintain strong relationships • Ensure customer orders are fulfilled on time and that any complaints issues are resolved quickly to maintain high levels of customer satisfaction. • Resolve the conflicts of different departments and report to managing director. • Liaise with the China local government department for those legal required documentation. • To present financial performance report, production productivity report and also sales and marketing report to Managing Director. • Monitor quality control processes to ensure products meet industry standards and customer expectations. • Oversee the training and development of employees, promoting a culture of continuous learning and improvement.

Educational experience

  • PPA Business School

    HRD Corp Certified Trainer, Train The Trainer
    2025.04-2025.04
  • Nottingham Trent University

    Business Administration and Management general
    2022.11-2024.08(2 years)
  • CIM | The Chartered Institute of Marketing

    Master of Business Administration - MBA, Marketing
    2000.07-2002.07(2 years)
  • Trainers and Consulting and Coaching Sdn Bhd

    Master
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