Steven
Regional Quality and Sourcing Manager
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Regional Quality and Sourcing Manager
Seats and Sofas B.V.2010.01-2025.03(15 years)(15 years 3 months) KL • Facilitated the sourcing of reliable new suppliers, innovative designs, and materials for existing models and new model development, enhancing collection offerings and supplier network. • Conducted comprehensive market due diligence to support company’s strategic decision-making, ensuring accurate and actionable insights for the company’s strategies. • Negotiated with all suppliers to secure optimal contract terms, such as compensation and discounts, specific materials for quality improvement, pricing, delivery schedules, extra spare parts, and warranty provisions. • Coordinated with all suppliers to proactively address potential delays, ensure suppliers adherence to agreed-upon shipping schedules, reducing delays and improving overall supply chain efficiency. • Resolved conflicts, misunderstandings, and disputes between the company and suppliers, ensuring effective communication and maintaining strong professional relationships. • Collaborated closely with suppliers' R&D teams to develop new design models in alignment with company requirements and standards, ensuring new models were completed within specified deadlines. • Conducted on-site Quality investigations, to ensure our both old and new suppliers always compliance with our company quality standards. • Managed the QC team by overseeing their schedules, daily report and performance, handling their claims and expenses, and ensuring team high levels of motivation and job dedication. • Coordinated all details schedule, visitors pass, foods, hotel accommodation and transportation arrangements for colleagues traveling from headquarters in Netherlands to China, ensuring seamless smooth travel arrangementInternational Export Sales Director
Longmax (H.K) Co.Ltd2005.05-2010.12(6 years)(5 years 8 months) • Established and Managed Business: Launched and led a successful international furniture trading business, overseeing all aspects from inception to daily operations. • Sourcing & Supplier Relations: Identified and negotiated with suppliers in China, sourcing high-quality furniture models that meet international clients standards. • Quality Control: Implemented stringent quality control processes to ensure products met rigorous quality and safety standards before export. • Market Expansion: Developed and executed strategies to enter and grow in new markets, leveraging extensive industry knowledge and trade exhibition insights. • Logistics & Operations: Coordinated global logistics and supply chain operations to ensure timely and efficient product delivery to international clients. • Client Management: Built and maintained strong relationships with global clients, providing exceptional customer service and tailored solutions to meet diverse needs.Assistant General Manager
FIORI (Dongguan) Furniture Manufacturer Co Ltd2004.03-2005.05(a year)(1 year 3 months) • Manage the day-to-day operations of the factory, including finance, marketing, production, store, purchasing, shipping, administration, and human resource department. • Work closely with suppliers to ensure timely delivery of materials, consistency of quality of materials delivered and maintain strong relationships • Ensure customer orders are fulfilled on time and that any complaints issues are resolved quickly to maintain high levels of customer satisfaction. • Resolve the conflicts of different departments and report to managing director. • Liaise with the China local government department for those legal required documentation. • To present financial performance report, production productivity report and also sales and marketing report to Managing Director. • Monitor quality control processes to ensure products meet industry standards and customer expectations. • Oversee the training and development of employees, promoting a culture of continuous learning and improvement.
Educational experience
PPA Business School
HRD Corp Certified Trainer, Train The Trainer2025.04-2025.04Nottingham Trent University
Business Administration and Management general2022.11-2024.08(2 years)CIM | The Chartered Institute of Marketing
Master of Business Administration - MBA, Marketing2000.07-2002.07(2 years)Trainers and Consulting and Coaching Sdn Bhd
Master
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